customs issue to philippines
hello! it's my first time using a shipping proxy / shopping platform from abroad so i was quite inexperienced in every aspect that comes with international buying and shipping. just recently learn that my package of five figures (lot sale) and a music cd that i had paid the shipping for about 18 days ago has actually been stuck at customs in MANILA since 7/27 because it needed proof of payment. does this happen to everybody? i presented them the lengthy details they asked for (total value of everything is like 3k excluding shipping) but they haven't responded for 3 days since having said they'd "come back" to me. i used japan post airmail too so they (boc) asked assistance from naia and boc cmec regarding the information i gave. i'm just really worried about damage to my figures or outright theft, huhu. has anyone ever faced this issue? what do i do? will my things be delivered safely and without damage to me?