Lady ordered a drive up order then proceeded to try to come in the store to shop for said item herself…
Woman came up to guest services today with some pants.
Her: I ordered these online for pick up but here they are. Can you finalize my order. I can’t wait.
Me: Oh ma’am since you found them in store I can definitely show you where to cancel your drive-up order so you can buy the pants in store.
Her: I tried to cancel it. I can’t. I already paid for THESE (holds them up) pants. Why can’t I just take them.
Me: I’m sorry ma’am. Once an order is placed with our drive up service we don’t really have the power to go into a system and mess with their processes.
Her: Then go get these drive up people.
Me: Ma’am there is a whole process…
Her: I want a manager. Now.
The manager then proceeds to tell her the same thing I just did; to cancel the order and then buy it in store. She miraculously was able to cancel it when she was speaking to the Manager…