Need some tips for Ur position
Hey everyone. I’m new to the ur position and I really need some tips. This is the only job that I’ve been so stressed about, not because of the company but just because of the customers. I feel like so many of them are so greedy for money and so many of them use ai stuff to say how much they want. Some customers will talk to me for a week but then I don’t hear from them for a while and I’m pretty sure it’s because they have an attorney at that point. I get that they don’t understand the process but I wish they would ask questions like how they interrogate us about their car and what’s going to happen to it.I see so many people with good numbers in UR but I question how they get there. If anyone can pm me some good tips I would appreciate it. I guess I want tips on:
What do we do when a customer doesn’t respond after a while? (I know there is an loi process but what about if they tell you they don’t want to talk to you and they told you that)
How do you guys respond to customers when they want to wait til they are done treating?
When a customer finishes treating, what do you guys ask for?
How do you respond to a customer when they have doubts about settling? I have prompts but would like to know some better ones?
Please don’t come on here and tell me to quit or rant about why am I still working at Geico. I’d appreciate REAL HELP. Thanks, love you guys.