[HELP] Severe and Recurring GGPoker Crashes - Adobe AIR.dll - Anyone Experiencing Similar Issues?
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Hi everyone,
I'm experiencing severe and recurring crashes of GGPoker that make it completely unplayable. I've tried numerous solutions but crashes continue. If anyone has experienced similar issues, please let me know.
THE PROBLEM:
- GGPoker crashes multiple times per hour (15+ crashes in 2 hours)
- Crashes occur randomly without user action
- Occasionally crashes when opening new tables
- Significantly worse when Hand2Note is running
- Multiple exception codes: 0xc0000005, 0xc0000409, 0xc0000264
- Adobe AIR.dll v51.1.3.8 appears in crash logs repeatedly
- **IMPORTANT: Problem is EXCLUSIVE to GGPoker - all other applications work perfectly**
**MY SETUP:**
- Notebook
- CPU: Intel Core i9-14900HX (32 CPUs)
- RAM: Kingston Fury Impact 64GB DDR5 5600MHz CL40
- GPU: NVIDIA GeForce RTX 4060 Laptop GPU
- Integrated GPU: Intel UHD Graphics (DISABLED)
- Storage: FORESEE XP2000F512K 512GB + XPG GAMMIX S70 BLADE 2TB
- OS: Windows 11 Pro 64-bit (Version 25H2, Build 26200.8737)
- DirectX: 12
- NVIDIA Driver: 610.62 (Game Ready)
- Main Monitor: LG UltraGear 34" UltraWide Curved - 3440 × 1440 (160Hz)
- Laptop Screen: 2560 × 1600
PATTERN OBSERVED:
Random crashes - happen even when just sitting at the table
Occasional crashes when opening new tables (graphic loading)
Crashes are intermittent and unpredictable (NOT deterministic)
Crashes happen mainly on the UltraWide monitor (3440×1440)
Significantly worse when Hand2Note (hand history tracker) is running
Problem is chronic but dramatically worsened in the last 24 hours
TROUBLESHOOTING ALREADY DONE:
✓ NVIDIA driver updated to 610.62
✓ NVIDIA Control Panel configured (RTX 4060 as primary)
✓ Integrated GPU (Intel UHD Graphics) completely disabled via Device Manager
✓ GGPoker complete cache cleanup (Adobe AIR Versions/1.0 folder deleted)
✓ GGPoker complete reinstallation (multiple times)
✓ Windows 7 compatibility mode tested (didn't help)
✓ Run as administrator enabled
✓ Added GGPoker folder and .exe to Windows Defender exclusions
✓ Hand2Note disabled for testing (crashes continue)
✓ System file integrity verification (sfc /scannow)
✓ Fullscreen optimizations disabled
CRASH LOGS (Examples):
```
13:47:46 - GGPoker crash
Module: Adobe AIR.dll v51.1.3.8
Exception: 0xc000041d
ID: a44ed252-3c4f-410c-8697-20165fa0dc2a
14:03:16 - GGPoker crash
Module: Adobe AIR.dll v51.1.3.8
Exception: 0xc0000409
ID: 3d4a7505-3e3f-4b30-b9e9-e5c4b3f8e7c8
14:25:06 - GGPoker crash
Module: Adobe AIR.dll v51.1.3.8
Exception: 0xc0000005
ID: 1cf87000-f317-4727-80e1-c471d6176524
```
KEY OBSERVATIONS:
Crashes are EXCLUSIVE to GGPoker - no other application crashes
Pattern strongly suggests graphic rendering issue - crashes worsen with more GPU processing
Adobe AIR.dll v51.1.3.8 appears directly in crash logs
UltraWide resolution (3440×1440) seems to be potencial factor
Intermittent nature (random crashes) suggests memory leak or heap corruption
MY QUESTIONS:
Has anyone experienced similar Adobe AIR crashes with GGPoker?
Does anyone else use a 3440×1440 UltraWide monitor? Any crashes?
Is this a known issue with Adobe AIR 51.1.3.8?
Any workarounds or solutions?
Should I try a different resolution?
I've spent hours troubleshooting with no success. Any help or shared experiences would be greatly appreciated. This makes GGPoker unplayable for me.
Thank you!
System is otherwise stable - no crashes in other applications. Problem is 100% reproducible (happens multiple times daily).