u/EducatorLate8831

As others have experienced, Google is now refusing to refund me over $300 for a returned router & extender. Support is telling me that there's nothing to be done, and that no timeframe is available. They've acknowledged that they have received the equipment and charged me in error, but customer service is non existent after that.

Several others are having the same issue and they've also acknowledged that they are "working on a fix". This is ridiculous and needs to be a top priority for GFiber. I knew I should have left once private equity took over.