r/googlefiber

My inside appointment is today. I'm planning on asking the tech if it's possible to have the fiber jack in my network room, which is on the other side of the house than where the NIU was installed. I never had a say in where that NIU was installed (it was several years ago).

Anyways, if the tech says no, I won't push it, but after the fact how hard would it be for me to just do it myself? I do have a brother is does HVAC/general handyman things. But is it as simple as just running a new fiber cable from the NIU around the outside of my house or into the crawlspace and up to the network room?

The Spectrum tech did that with Spectrum service, just ran the cable up through the floor.

The Cat6a cablling in the network room is then ran throughout the house in the attic. There's no conduit, however it's a pretty simple and straight run when me and my brother did it years ago.

Should I just not push and move it myself later? I will be using Google's equipment for the time being as my network equipment only does 2.5gig instead of 10gig (I have the 8gig plan).

EDIT: So my install date was just moved a few minutes ago without any prompt from me to July 15. This is the second time they've moved my install date, why do they keep moving it? The first date was June 26, now its July 15. I just want the service installed. The NIU is installed, the fiber cable is buried. Just the inside needs installing.

EDIT2: I managed to call and get them to reschedule it for today July 5th at 4pm now. They're saying the outside construction has not been completed yet. The NIU is installed, the fiber line ran from street to the NIU and buried. Then they said the reason it was originally rescheduled was due to not having enough light signal for the service and they had to come back out and fix it.

Just switched to Google Fiber and suddenly certain websites wouldn’t load on my phones (Reddit and others. Pretty much anything that wasn’t the main google search page). The sites were working fine when I had AT&T but I switched from AT&T due to the internet constantly having outages for 12+ hours. Had google fiber technicians come out but they didn’t fix it (they searched on Gemini and Gemini said it was an iPhone issue) so they said it wasn’t a google problem and left.

So I found solution and this worked for me so hoping others who have this issue can use this to help as well. It is a google fiber issue, just probably not one a field tech is supposed to resolve. I think it’s a network issue. Their DNS resolver is failing to resolve certain domains.

The fix: override your phone's DNS with a public one (Cloudflare 1.1.1.1 or Google 8.8.8.8). I just used 1.1.1.1 and it worked for me.

iPhone: Settings -> Wi-Fi -> tap the ⓘ next to your network -> Configure DNS -> Manual -> delete what's there -> Add Server -> enter 1.1.1.1 or 8.8.8.8 (or both) -> Save.

Android (Samsung): Settings -> Connections -> More connection settings -> Private DNS -> "Private DNS provider hostname" -> enter one.one.one.one -> Save.

Android (Moto): Settings -> Network & internet -> Private DNS -> enter one.one.one.one

Wait up to 30 minutes. Should work after this.

Hello all. I am not a super geek but I do have basic understandings of internet speed and capabilities of various end points. I have the 1GB plan. Of course on my iPhone 17S, using the G Fiber app, my speed is as good as it gets. Just read 1201 down and 1245 up on the app. My computer card is a 1gbps card. However, when I just hardwired from the router to the computer at best I am getting 256 down and 135 up. I understand there are variables but wondering if any smart folks out there can give a take on a) the disparity of the speed of the app (router) to the speed on the wired computer and b) the disparity of the down vs the up on the wired computer. Thinking they should be closer in value. I am using cat 6 cable fwiw. Just trying to optimize it all. Thanks!

Recently had Google fiber installed. I asked tech if I can use my own router. He said no because they occasionally send verification ping and it would not recognize my router.

If this is true, can I use Google router as bridge? Side note read older post which says once activated (bridge) it can't be reversed?

My GFiber went down Tuesday night/Wednesday morning. I checked the outage checker to confirm when I woke up Wednesday morning. It's happened a few times in the past few months, mainly due to inclement weather, so I figured it would be back up in a few hours...

It wasn't.

So I contacted support. They tell me it's a "individual outage" and that they would submit a ticket. I checked my neighbor's addresses in the outage checker tool to confirm, and, sure enough, no outage detected.

Thursday afternoon gets here, and the internet is still down. I contact support. They look into it to find that the previous chat agent submitted the ticket to the wrong department, but they assure me that they would submit it correctly.

Friday afternoon gets here, and the internet is still down. I contact support. No new information, so I ask to be escalated to a supervisor. They say that they don't have a direct transferring tool, but they took my information for the supervisor to contact me.

Saturday morning gets here, and the internet is still down and I haven't heard from a supervisor. I contact support. This agent actually has some new information. They find that the light signal at my residence is active, however, there is not enough light coming through to maintain an active connection. Either a node is down or a wire is loose. They say that a team has been out to look at it, but they didn't know how to fix it, so it was escalated. They assure me that someone would be out that day to address it.

Sunday morning gets here, and the internet is still down. I contact support. No new information, but they stated that they would reach out to the construction team for an update. I said that I still haven't heard from a supervisor, so they confirm my contact information and resubmitted the request.

This morning gets here, and the internet is still down and I havent' heard from a supervisor. I contact support. No new information.

I don't want to, but I'm strongly considering moving to AT&T or Spectrum because a week without internet just isn't acceptable in 2026.

I don't know what happened with Google Fiber became GFiber, but the product quality has torpedoed since the switch.

The only plan they offer is a 100 meg. It seems very low but I see people saying the speed is not what I should be looking at. I figured I’d ask cause I have no idea

My neighbor lost their GFiber service. Based on past experience, the company has at best a loose understanding where their underground equipment is located in our neighborhood. The repair tech ran a new line which runs from the yard of our other neighbor, around our corner lot to the yard in question, crossing four driveways. The neighbor on the other side of the impacted house also has GFiber service. Seems highly likely that the repair tech didn’t put much effort into locating the closest connection point and instead just got it done, knowing someone else would get to spend a few days burying the line and tearing up our yard. Any ideas on how to get ahold of someone at GFiber willing and able to sort this out? The online chat and call center employees suck the life out of me.

I've been a happy Google Fiber customer for many years. The other day, June 25th, I get an email from Google Fiber out of the blue saying that my existing Network Box has to be replaced by JULY 9TH or I will lose service (that's only TWO WEEKS).

First of all, I thought surely I must have been ignoring emails about this. Surely they didn't wait until two weeks before the deadline to inform me about this. But I searched my email, and this was the first communication from them about this! That alone was very frustrating.

So I order the new Nest WiFi Pro from them immediately. To their credit, they shipped it to my door in less than 48 hours.

Tonight I tried to set it up, following the instructions as best as I can (more details on that later), but I get a "Connection Failed" error message telling me to plug the Ethernet cable into the new Nest WiFi Pro, even though I have verified that the Ethernet cable is plugged into the globe/WAN port on the back of the Nest WiFi Pro.

But regarding the instructions: The instructions are very specific about connecting the Ethernet cable to the Fiber Box. Problem is, I live in an apartment and I don't have a Fiber Box. I have an Ethernet port in the wall. And even though I verified that the new Nest WiFi Pro is connected to the exact same Ethernet port that my old Network Box has successfully used for years, it doesn't work. My guess is that someone (a Google Fiber technician or maybe my apartment complex technician) has to do something in a network hardware closet somewhere in the building.

After attempting the setup multiple times (including power cycling the Nest WiFi Pro and quitting the app multiple times) and getting the same result, I reconnected my old Network Box and tried to chat with the virtual support agent on the Google Fiber support page. The virtual agent immediately rebooted my Network Box remotely and kicked me off the internet!

So now, after waiting for my internet to come back, I have emailed their support and I am waiting.

I have been the biggest Google Fiber fan for many years but this hardware replacement experience is terrible. I wouldn't normally be so stressed about this but I work from home and need internet and I'm going to be traveling for work soon so I have to get this resolved ASAP and they've only given me two weeks to do so. And they obviously didn't consider my apartment situation. Very frustrating.

I set up an appointment on June 15 to install GFiber on the 26th, after I closed on my new house on the 25th.

Little did I know they would send an installer out to set up the NIU on the 17th, a full week before I actually owned the house. So ridiculous--our realtor says this happens all the time and gets people into all sorts of hot water.

Then my installer came today and said the NIU was put on the opposite side of the house from where we'd want it, since I wasn't here to consult when they put it in. After a 30 minute call with customer service, they told me there was "no reason" to move the NIU and refused to do it.

Have half a mind to cancel just on principle. What a cockamamie process--has this happened to anybody else? Any feedback on what makes a good "reason" to move the NIU?

I've been dreaming about Google Fiber ever since I heard of it a decade ago. Finally moved to the city that offers it.

My setup is as follows: a cable (Cat 8; I tried two) runs from the 10 gig connector on the GFiber router to the 10 gig connector on my PC's motherboard. No devices on the network yet, I just moved. This setup on AT&T and Frontier before that gave me the top speed I paid for - half a gig up and down.

GFiber (1 gig plan) gives me 650mbit up and 75mbit down.

Level one support: "Those are amazing speeds already! Nothing has to be done. Rate my service."

Level two support: "It's your device. Get a better computer."

Gfiber support has two tricks up its sleeve: reboot the fiber jack, reboot the router. If both fail, blame the consumer.

Never meet your idols. I'm properly turned off by such support. I need fast, reliable internet for work, and if THAT is how they handle issues, I need to hop back on AT&T asap.

Maybe you guys can help me. Anything I can try? The one weird thing is that those speeds are only on Google's own speed test (the one that pops up when you Google "internet speed test"). I tried downloading a Steam game, and it was a full 1 gig. Maybe it is a problem with a test, I'm not sure anymore. 3rd-party tests also show 1 gig up and down. Thoughts?

I had my service installed a week ago. The day before I was connected, a crew ran a temporary fiber cable to my house....just laying on my yard. A week later, it's still there.

I've had two neighbors complete installation, and in both instances the cable was buried the day before their install.

Who do I contact to get this thing buried?

Has anybody else received an email saying their google fiber router is going to be cut off soon? I have the really old black square box model that came with the 500Mb plan (don't know the number) from before any of the wifi mesh options. I went to my account but it didn't say a thing about this and only offered a free upgrade if I wanted it.

Yesterday, I suddenly lost internet access after my new neighbors tried to set up their GFiber account. The GFiber CSR that spoke to my neighbor approved a forced cancellation with an address that did not match the address associated with my account.

I’ve spoken to 3 different people through their support line and no one has been able to get my account back up. The person I spoke to said I would have to wait until new a new router kit is delivered to my home before I can resume service. I still have my original router and the GFiber support is saying that I can’t use those anymore.

Has anyone here dealt with this kind of situation before? I cannot understand why this issue would take any more than a couple of hours to resolve especially since Google Fiber effectively allowed a random person to cancel my service without any proof that they live here.

Got home about an hour ago, Internet down with red "alarm" light illuminated on fiber jack. Called customer service and agent indicated that "others on the node" are down and preliminary time-to-repair is 730p mountain time.

However, neither the Gfiber app nor the "check for an outage" web app shows any outage at my address. I have trust issues with ISP support.

Anyone else in the area suffering the same issues?

Certain services (mostly google owned) will have a ping >40ms while others will be <5ms

Which sites have high/low latency is consistent

The big problem for me is the latency to my network at work is high, and that becomes an issue with using a selfhosted vpn(wireguard) to be on my home network.

I occasionally have to manage home devices/remote on to my home desktop, and this latency is killing me

I do not use the google provided router, and instead have used an old cisco router. I did test with the google provided router and was having the same results in terms of where was high latency. I have just upgraded my router to a server running opnsense, and the issue is still there.

The timing of this popping up seems to be when i had my fiber jack "upgraded" to the current model, as the old one was failing, but im not too sure if that was the cause. This issue has been plaguing me for like 4-6mos at this point, and i was really hoping the new router would just make it go away.

Im located in salt lake city if anyone else wants to test this, i suspect that its a routing issue going out from our region

Quick test is to ping 8.8.8.8(google dns) and ping will be >40ms, then to ping 1.1.1.1(cloudflare dns) and ping is 1-3ms

This all is driving me so crazy trying to get this back to how it was where every site/ip was <5ms

A rough traceroute leads me to believe the majority of this latency is coming from "23-255-225-42.googlefiber.net" and "23-255-225-248.googlefiber.net" but thats a bit hard for me to look further into at this moment, so im likely wrong.

Been out for me since 11pm on 6/23