r/googlefiber

Question about set up

Hello, I just moved apartments, my previous apartment was set up for ethernet ports so I never had any issue, but the new apartment is missing the ethernet caps to plug into the modem that will service the wall outlets throughout the apartment.

Gfiber is telling me their techs do not do this and will not do it and its up to building maintenance, but building maintenance is saying they dont do this.

Google said I will need to pay out of pocket for someone to come set it up and that just seems ridiculous because ATT has done this in the past without any hesitation. Why is google different? Anyone have this same experience? Am I better off not fighting with fiber and just doing it myself? I am considering switching back to ATT because this just seems crazy.

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u/thatdudedevin — 10 days ago

Fiber box gone bad?

Next month is my 10th anniversary with Google Fiber, and the service has been rock solid. However I lost service a few days ago, and the outside tech just told me it is the fiber box inside - that the outside is ok. I'm surprised that the fiber box could go bad after 10 years - does that sound right?

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u/jbwhite99 — 11 days ago

Irvine Outage 10/5?

Is anyone else experiencing an outage in Irvine on 10/5? I contacted support, but received conflicting statements.

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u/lytener — 10 days ago
▲ 2 r/googlefiber+1 crossposts

Lag issue

I have GFiber that I have connected via a cable to my Samsung smart tv. I’m also running the app on my iPad.

Here is my problem. I’m running the NFL RedZone channel on my iPad and have the Dallas game on my tv on my Fox channel. When the RedZone channel goes to the Dallas game it’s 30 seconds to a minute ahead of my tv

Anybody know what’s going on??

Edit: RedZone had the Cowboy game at 6:00 left in the quarter tv was at 6:45 left

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u/hogwonguy1979 — 11 days ago