r/googlefiber

I'm getting 6.4gig down, 7.75 gigs up. I've disabled IDS/IPS/traffic identification to no avail.

Thanks!

WELP, what kinda stuff should I plan for?

I already have a good internal wifi set-up, a lot of devices are also wired in via CAT6 through a TP-Link Omada ER7212PC Gigabit Gateway. Mainly PC/console gaming and streaming services, though I am curious about how cable television interacts with this (presently on Cox for TV/Internet).

Interested in hearing what experiences have been like for people getting activated here in the Phoenix area, just to get a sense of what we're in for.

So we are moving from a house with GF to one that doesn't have it. I requested an install. The outside crew has already run the wire from the outside box to the side of the house. Right where several other boxes are for Spectrum, AT&T, etc. So far so good.

Now I want the fiber modem installed in my office which is on the other side of the house. There is a crawl space and the door is right next to where they ran the outside line. Will the install tech run a line from the box, through the crawl space, and connect me on the other side of the house? I'm willing to pull the cable through the crawl space myself as it has plenty of room. And I'll hang the cable to the house studs to keep it all clean. Is that reasonable and will they do that?

As it stands where the outside box is located you can't just punch through the outside wall there. It's the kitchen where the appliances are so that would be useless. This should be a simple task to do.

Google fiber is currently in our neighborhood installing the underground utilities needed to bring Google fiber to all the houses here. I have two garage doors and since they’ve been here, one of them went up by itself the other day and today our other garage door wouldn’t open wand gave an error code of “Excessive force” which we have not adjusted it at all. I also have a Samsung “bespoke“ refrigerator that is about five months old and it makes a sound when it opens. Twice now, I’ve been sitting in the family room area where I can see the refrigerator and it has opened and closed. Again this was while they were here working on the Google fiber installation out at the street and sidewalk. Does anybody know if they’re using some type of radio wave or something that could be disturbing my electrical appliances? I’m trying not to get out my Tin hat. Lol. Has this happened to anybody else?

12 Months ago: Trenched our neighborhood and started spreading across Wheat Ridge

11 Months ago: Pulled fiber through the neighborhood

~8 Months ago: Finished pulling fiber & splicing around our neighborhood, main street feeding it, and around Wheat Ridge (Occasionally still saw splicers out after this through ~Dec.) Got the first flier on our door around this time.

December: 2nd flier

Billboards everywhere, I've been getting bombarded on my pixel to sign up for months.

I don't think I've seen a splicer out anywhere around here for ~6 months.

Just want to say that the Gfiber experience has been complete trash. Nothing works for setting static ip addresses, ports, dmz. Literally no options are configurable. I can no longer even change my service using the online portal.

Port forwarding broke for me in December of last year, it took two months and 10+ calls/chats to finally get the options to show in my portal, but they dont even do anything, anytime I try to change anything it just shows "error". Outside of the speeds, my experience with them has been 1/10. Terrible. Can wait until there is some type of competition so I can drop this trash provider.

Hey everyone,
I’m going on 1.5 weeks of a total network outage now, and I'm losing my mind a bit.
Every time I reach out to customer service, I just get the standard "check the website/app for updates" response. The status page hasn't changed, and I'm not getting any actual timeline for a fix. Going this long without internet is making working from home incredibly difficult.
Has anyone else dealt with an outage lasting this long? Any tips on how to actually escalate this past the basic support tier?
Also, reaching out to see if there are any GFiber reps or community managers lurking on this sub who could please help me out? I would incredibly appreciate someone taking a closer look at my account/area.
Thanks in advance for any advice!

I'm having issues using Discord on any device on my network and I'm pretty confident the issue is with Google fiber itself and not my network / computer.

If I use a VPN discord works perfectly; however, on my WiFi, or if I plug my PC directly into the ONT and bypass my router entirely discord is unreachable. I cannot download the app, or open it on a machine that already has it installed (I just activated google fiber).

I'm in Austin if that helps and I'm curious if anyone else has had this issue?

Hello. I have Google Fiber’s 1GB service and have had nothing but problems. When I first got the service I was using the Google Fiber router and pods. The issue I was having is my 3 laptops (2 work and 1 personal) could not connect. 80% of my smart devices around the house would work just fine, but the remaining 20% either not work or work poorly. After 3 months of dealing with the issue and having Google Fiber techs come out, they kept blaming my laptops but when I would hotspot my laptops or go to a public WiFi the laptops work just fine. And every time a tech or myself would hard reset the Google router the internet would work just fine for about 20 minutes, then would get “zapped” as I call it where it just stopped working again and defaulted back to my previous connectivity issues.

Google could not figure it out after 3 months, so I took it upon myself to remove their router and pods from the equation and purchase my own mesh pods. So I next installed the TP-Link Deco XE75 AXE5400 Tri-Band WiFi 6E Mesh System. I installed the main pod straight out of the fiber jack. And the remaining two pods throughout the house. And BAM, I fixed the problem myself in about 30 minutes. I was shocked and now my internet was super fast, reliable, and never disconnected.

Now here’s the catch….this solution worked flawless for 4 months and then randomly it went back to the same situation I was dealing with the Google router and pods. Which was no laptop connectivity and 80% of smart devices working well with the remaining 20% either not working or working poorly. Almost like my network was “zapped” again. So now I’m shocked and at a total loss. I’ve tried hard rebooting the TP Link pods which didn’t work and even completely removed them from my network and set them up from scratch again with the same negative results. All pods are current with software updates.

I can confirm it’s now the TP-Link pods causing the issue because my internet works great hard-wired straight out of the fiber jack. So what do I do next? Is there an easy fix with the TP-Link pods I have that I’m overlooking or should I now try a completely different brand of pods?

Anyone else have this issue? Does Google Fiber periodically send out a signal to zap pods and routers? Because that’s how it feels on my end.

I had GFiber installed a couple of weeks ago on a 3Gb plan. The connection to my Ubiquiti hardware was 10Gb. Bandwidth and speed was great, but it would continuously drop. I tried several thing including multiple SFP+ to RJ45 modules on both ports of my UDM-SE, a media converter that converted RJ45 to fiber and from there to my UDM-SE, and then swapping out my UDM-SE for a Ubiquiti Cloud Gateway Fiber since it had a 10Gb ethernet port on it. I still received constant drops. GFiber said the fiber line was good and logs show everything is fine on my side. But even so, they still came out and replaced the fiber jack.

I finally forced the UGCF to run at 5Gb on the WAN port and I haven't had a drop since.

To me it seems like the GFiber jack can't handle a full 10Gb connection. Anyone else have similar issues? It would be nice if they had a fiber jack that had SFP+ ports for higher speed connections.

I thought I would share a positive post.

GFiber is finally live in my section of 85286, Chandler, AZ.

They started in the street late November, 2025.

Finished trenching late January 2026.

Outside run from the distribution box to my house was Tuesday, installation of the ONT was yesterday.

Everyone on the install team was super professional and did a great job.

I'm happy with my new speeds!

Based on the activity in the neighborhood, everyone wants to get away from Cox and their prices.

Website says they are aware and working to restore/reconnect by 3:54pm (#oddlyspecific estimate)
Anyone else down? First time we’ve had a problem since we switched from Verizon internet over a year ago.

I’ve had Google Fiber for almost five years and have never been truly satisfied with the speeds. For the longest time, I had 1st gen equipment with frequent downtimes. Even with the new equipment replaced for free a year or two ago, I see inexplicable slow speeds at different times of the day, in different rooms and different devices with no rhyme or reason.

Sometimes unplugging and replugging power fixes it, other times it doesn’t. Sometimes the problem shows up on diagnostics, other times it doesn’t. Even wired connections like tv or Apple TV buffer for 1-4 seconds. Many times the speed tests are fine but actual speeds are not good (I know about WiFi being slower than wired).

If you call support, they will do the basic troubleshooting, tell you everything is fine, or schedule a tech to come out. Granted that techs are smart people with good skills, it goes back to the same frustrating speeds again a day or week later. No one has time to keep calling them and going thru troubleshooting.

I’m genuinely thinking about going back to Spectrum - I’m sure they will be happy to offer gigabit service for less. Is anyone else experiencing this?

The house I'm moving into has fiber but no jack. Gfiber won't send me a jack, they won't send me a technician to give me a jack until after I move.

I can't create a second account to tie to the new address because the address is stuck in my main account with the move request when I cancelled it.

Support doesn't work. They've escalated it twice, "please wait 24 hours", "please wait 48 hours". I've waited and got told the escalations themselves were cancelled.

For the love of everything, do not move your service. Create another account and start fresh. Avoid support, they'll tell you they're working on it but they're not. It doesn't seem like they can review prior conversations, no notes, just a blank "agent" that needs to be filled in with all the information every single time you sign in.

This might be a coincidence, but immediately after switching to Google Fiber, by phone has been constantly cycling on/off the wifi. I have many wifi devices but, as far as I know, only my phone exhibits this behavior.

The LAN from the GFiber box is plugged into a 3rd party router, which is subsequently plugged into a switch, and to the switch is connected a wireless AP. I have numerous devices on the wired and wireless network.

Any tips to troubleshoot?

To those on the 2gb/1gb plan, I just called and scheduled my upgrade to the 3gb/3gb plan. Same cost of $100 per month!!

I think this new plan will be the replacement for the 2gb plan, but not sure it will be automatic. The rep said the system is forcing a tech to come out to do the upgrade, even though I should have the equipment needed already. They are also replacing the wifi 6e router with a wifi 7 one.

Just thought anyone in Irvine might want to know!