r/googlefiber

I have had Cox "Gigablast" fiber service (1 Gbps down, 1 Gbps up) for about 8 years now. It has been great, very little in the way of outages. The price is about $129/month.

If/when Google Fiber arrives in my area, I believe that it will be much less in cost. What concerns me is the reliability.

Can I expect Google Fiber to be as reliable as I have experienced with Cox?

Reading this subreddit, I am seeing many posts about issues. Which is to be expected ... people do not come here to share good experiences.

As others have experienced, Google is now refusing to refund me over $300 for a returned router & extender. Support is telling me that there's nothing to be done, and that no timeframe is available. They've acknowledged that they have received the equipment and charged me in error, but customer service is non existent after that.

Several others are having the same issue and they've also acknowledged that they are "working on a fix". This is ridiculous and needs to be a top priority for GFiber. I knew I should have left once private equity took over.

We are just south of Helotes and for the past few days our service has been out every night. When I contacted Google fiber support they stated that it was due to planned maintenance. How long should we be expecting this?

Tried to cancel my account and returned my router and extender via the fedex label provided. Two months later I had to confirm receipt to try to get a debit on my account back. Another month later abandon get an automatic charge for all the equipment, which was confirmed received in the last chat. No record of my previous chat and had to do it all over again.

This feels like trying to quit LA Fitness.

It went off at 3 am and they keep pushing back resolution time every 3 hours. Its been over 15 hours, there is no resolution.

Its the second time , it went out in last 30 days. They dont compensate for outage. There is no human support. Its just AI.

I live south of KC in Lee's Summit and have not had a tech able to come all week. The Internet went out on Monday morning before we got up and has not been back on. We have now contacted Google over 10 times and they keep saying wait 24 hours. We're over it. Some tickets have been cancelled or closed without any notifications. We have our timelines documented of each chat or call we have made and I am not sure contacting the FCC would do anything. Anyone know the next steps to do to guarantee someone will show up?

It’s getting tiring and they never give an update as to what the cause is either or an estimated uptime I don’t get the point of “upgrading” to google fiber was when there’s weekly outages

I am helping a buddy switch over his Gfiber 3gig service to a Unifi Cloud Gateway Fiber. When we go into the fiber portal to switch over to "use your own router" there is a important disclaimer in there that says you need to keep using the fiber router in bridge mode. Is this actually required or can we just go straight cat cable from fiber jack to the Unifi? The fiber jack model is GOXP330C and his current equipment is the 6e stuff. I am really hoping to just straight cable fiber jack to the unifi if someone can confirm that it can work that way.

Hi, I was hoping someone knew of any mobile home parks or mobile homes for sale that qualify for Google Fiber internet. I work from home in IT and this is a must have for me. AT&T Fiber could also work but not Quantum. Thanks.

Last summer Google Fiber was installed in my neighborhood and placed two boxes around our house. The other week I went to turn on my irrigation system for the first time since then and realized they cut through the irrigation water line/sprinkler head. The irrigation system runs on a schedule early in the morning and I did not notice until several days after, and have now received a water bill around $300 more than usual. The damage was right by a box, less than 6 inches away so with the wide area they dug up I'm not sure how they could have missed this.

This is causing issues with other parts of the irrigation zones either due to the water pressure interruptions or further damage I cannot see. In addition, last summer during this digging and installation, we had an external water line leak just 15 feet away from the irrigation damage that cost $2000 to repair. At the time it was unclear if it was related, but given the other water pressure issues that I've noticed in this area, I'm beginning to think it was part of a chain reaction.

How can I get recourse on this?

This is getting ridiculous. I have had two technicians visit and countless numbers of phone calls to customer service and they still can’t fix the problem?!?! That’s what I get for upgrading. But here’s the catch… I can’t go back to my previous plan because it no longer exists. Maybe it’s time to give Verizon a shot?!?!

I have always thought of google fiber service to be superior to any other ISP but now I’m starting to wonder. I have had an outage for 2 days now and all I’m being told is they are aware. No ETR and no cause stated. Has anyone else experienced this?