u/Effective-Flounder45

I'm one year into a two-year home internet contract and have moved somewhere where Internet is included in the rent. The people who moved into my previous place have agreed to take over my contract.

I could not find the twon form mentioned in Telus' FAQ, and the link in My Telus for transfer of ownership takes me back to the FAQ (which says the form is in My Telus). So I had a text chat with an agent who is saying I have to do it by phone and it will cost $75.

I'm wondering if this is accurate, and if anyone has avoided that fee. I'm at a point where I don't trust anything any of them say. The FAQ doesn't mention any fees. It also says the current contract will be honoured in terms of cost but now I'm worried that's not accurate either...

The family of a man who died of a heart attack after nobody could call 911 due to Telus service being down has sued. And Telus' defense is apparently that the man who died was the negligent one for expecting to be able to reach 911 via his Telus service.

If it weren't so sad it would be almost funny how closely their position resembles dealing with one of their customer "service" reps. ("If you had read the full contract you'd see we actually ARE allowed to just let you die. It's not our fault you didn't read your contract more carefully..."")

This is the company that wants us to trust them with our healthcare now...

https://www.ctvnews.ca/winnipeg/article/telus-argues-customers-negligence-contributed-to-his-death-during-911-service-outage-lawsuit/

Transfer of Ownership Questions