Seek Advice about crazy Customer Service experience
Yesterday I was on the phone with a Delta CS Rep for a full hour sorting out our flights for Thanksgiving. It was obvious the Rep was in a room with a ton of other Reps (in the middle of the night in South Africa apparently). It was so crazy noisy it was like trying to talk to someone who’s at a very noisy party! Lots of hooting and hollering and general conversation that was so loud I kept having to ask the Rep to repeat what she’d said and vice versa. It didn’t help that she wasn’t very sharp at her job.
While I was sitting there on hold for the umpteenth time I looked at the Delta complaints form. It didn’t seem to work for complaints like mine. No $$ lost, just a precious piece of my sanity. Any advice for how to give feedback on this?
I would be very grateful for your thoughts. I really just want to let them know there’s a problem that needs fixing.