UHC Case Manager
I had a 6 day inpatient hospital stay recently. I received a call today from someone saying they were a UHC case manager. She briefly explained why she was calling (to make sure I am getting the care I need and that there are no gaps in care, and that it was a benefit my plan offered??), but could not go any further because I politely refused to verify my name, address, DOB and phone # on a call I didn’t originate. She said she would send me a company email with her contact information and follow up Monday.
Is there any benefit in speaking to them and answering personal questions? I don’t see what they would need to offer me. I followed up with my PCP and am still receiving care.
The cynical side of me thinks they want to try to get me to give them ammunition to deny my claims. I had 2 ER visits related to this, then the inpatient stay.