How far can this go
I ordered Taco Bell on the night of 4th of July. I understand that it will probably take a while even though the store is only a mile from my house. I ordered a 12-pack of tacos and two other items. I left a $4.50 tip on the order. (To the drivers: I tipped $4.50 for a 1 mile drive) I had 5 separate drivers on the order. The third driver messaged me and said “they said the order has already been picked up,” which I know is lingo for someone stole your order.
I contacted support and mentioned all of this to them: the wait time, the message from the driver. They basically said “you have to wait until your order arrives for us to do anything”
I messaged the next two drivers I had and said “hey they said someone picked up my order already so just ask if the order is correct.” No response, no biggie I get it requests like that are probably annoying to hear.
So order finally arrives. It’s a tiny bag and I already know it’s wrong. I open it and inside is a bag of ~cinnabons, 30 hot sauce packs, and a tiny side of queso.
To say I’m annoyed at this point is a given. I contact support again and they ask me for 3 separate photos of proof. I send them three separate photos of the bag I received and also said hey look at the photo the driver gave of the delivery and you can tell my order is not there. After much deliberation, the support finally says we can either refund you or give you credit. I know the support is not great but after almost 3 hours of back and forth and waiting they just offer a refund and the store is already closed. Just seems a bit aloof to me.