Incredibly frustrating call with BofA credit card fraud agent
I was reviewing charges on my credit card and noticed a fraudulent charge form some company called Domestika that I’ve never heard of. I call the fraud center and she starts a fraud dispute which is great. She then encourages me to contact this company to inquire about the charge. I am incredulous - you want to me contact come body I’ve never done business with and I have never authorized to use my credit card. How would I even know how to contact them? She gives me their contact number and say don’t give them anything more than the last four digits of the card. Just to humor the agent, I ended up calling the number and it went to a google voice number which is blatant sign this is not a legitimate company. however, she insists they are legitimate . I then tell her a quick google search shows countless complaints about this company.anyways she is convinced that the company is legitimate and I authorized the charges but don’t remember but there was no convincing here the are no emails, text messages, etc. and I have never heard of this company until today. I guess as long as I get my money back and never see these charges again, I don’t care but incredibly frustrating to deal with the fraud department who seem to be convinced that somehow ai signed up and can’t remember.