r/BankOfAmerica

My manager told me that she doesn’t care if I left early if I am coming in at an earlier time, and even gave an example that was under the 6-8 hour limit we are assuming. Sounds like they just are checking your swipes & making sure you are not WFH 2 consecutive days in a row.

Even from reading other threads, it sounds like the managers are just more on alert if their employees are actually sitting in the office. But nothing they can really do to enforce it if they’re not in the same office as you.

You know, someone living and breathing?

I swear to God I will never use BofA for any reason ever again!

My start date is November 15 .I am filling my background check and i added details of my current employer,its asking me if we can contact current employer?if i put No,will that be considered negative?
The reason i am asking is because i want to work with my current employer at-least till first week of November and i don’t want them to know before time that i found a job and then they let me go ahead of time.

My online and mobile banking became available since three years ago. Basically I guess that since I have been living outside of the United States for quite sometime, the account was not active enough and was flagged by the fraud department. I still had some money in the account, which was a stupid thing to do, and when I got frozen out of my online and mobile access, it became urgent to me to regain access. This is the original post on what happened.

Recently our family took a vacation to San Francisco and Los Angeles and it became clear that I should use this opportunity to solve the account issue in person. It's not like I get to travel thousands of miles every year.

I booked an appointment at a branch (aka financial center) on a Saturday - our family had planned many activities, and we didn't have the flexibility to wait for a workday. I wrote what I wanted to accomplish in the online appointment form, and callled the branch in advance on whether a Saturday appointment was enough or I should try to book a workday appointment, and was told that a Saturday appointment should suffice.

I went into the branch around 30 minutes before the appointment time and was greeted and seated in the public area. Then when the time came, I was led into an office by a Relations Manager who was assigned to the case.

I had prepared quite a lot and brought all types of IDs - old and new - with me, but Bank of America's mandatory ID are really just one official photo ID such as a driver's license or passport, and one additional ID such as a credit card with your name on it.

The whole process took over 1 hour and close to 90 minutes. After showing both my valid IDs, I was also asked to show my previous passport which was used to open the original account. I also took my long-expired BoA debit card which of course looked really different from the current ones. I wasn't able to see the Relations Manager's computer screen of course, but he was doing some really heavy duty operations there, and had to step outside the office to check with other people several times during the process. Then another two managers were brought in to either consult or authorize on some further actions.

After around 1 hour, the Relations Manager called the BoA Fraud Department on my behalf, with me in the office. After some initial interactions between the Relations Manager and the Fraud Dept., the RM handed me the phone, and the Fraud Dept. asked about my account name. After that, I was asked to check on my mobile app. If I remember correctly, on the mobile app, which showed things like "mobile banking is currently unavailable to you.", I was shown a page to enter some sort of code, which I asked the Fraud Department about, who then gave me the code via phone. Mobile banking became available afterwards. I was beyond excited and happy at this point, but I still took full advantage of this in-person opportunity and went to withdraw 800 dollars in cash, even though they normally wouldn't do that when you don't have a valid debit card.

A reminder: take all devices you plan to use Bank of America on because each would require a code the first time you use it. I didn't take my computer to the branch, so when I try to log in to online banking on my computer, I had to call a phone number and was asked about my ID before they gave me the code to log into my online banking on computer.

This was an anxiety inducing experience but the final result was good. The Relations Manager was very professional and patient in solving the problem. And it feels good to get my money back!

For existing premium rewards card credit card holders, how do we know when and what the % or points structure will change to? For example, Platinum honors will go from .75 to .50 right? When will that apply? I swear I read something about a grace period but the information on google isn’t clear is it 3 months, 6? Already applied?

I can’t find a date or detail of what % I’m earning now or if it’s already changed. It’d be nice to be able to see an exact date so I can use my card appropriately.

Does anyone know?

Hey!

I'm applying for this posting and would love to know the usual turnaround time for this type of job, from application submission to interview, etc.

Help? If the bank opened a dispute but is not responding to me, what is my next step?

Subject: Transaction Dispute - Goods Not Received (Total: $10,500.00 USD)

1. Transaction Details

All payments were processed via Heartland Payment Systems:

- Invoice #1005: $1,000.00 USD (Paid on 09-03-2026)

- Invoice #1006: $6,000.00 USD (Paid on 09-06-2026)

- Invoice #1012: $1,500.00 USD (Paid on 09-16-2026)

- Invoice #1013: $2,000.00 USD (Paid on 09-27-2026)

- Total Disputed Amount: $10,500.00 USD (8,000$ for the first item and 2,500$ for the second item)

2. Summary of the Incident

- Non-Delivery of Purchased Items:

Despite payment, I have not received either of the purchased items because both packages were lost in transit (Stuck at “Dropped off at The UPS Store by Customer" for 1~2 weeks).

- Seller's Negligence with Shipping Carrier:

The seller was fully aware of the delivery issues that occurred when shipping the first item via UPS. Despite my explicit request to use FedEx for the second item to prevent further loss, the seller ignored my instruction and used UPS again, directly resulting in the second package also being lost.

- Deceptive Behavior Regarding Insurance:

The seller acted in bad faith and lied or confused about resolving the issue. He explicitly claimed he had filed an insurance claim for the lost package on Friday, September 25th. However, when pressed for proof, he admitted this was a lie and that the claim was not actually filed until October 1st. (A screenshot of the claim is attached as evidence in our text message).

- Refusal to Refund:

To date, I have explicitly requested an immediate refund of $10,500 or a replacement for the lost items. However, the merchant has refused to issue the refund, unreasonably withholding my funds under the excuse of waiting for their own carrier insurance payout.

As a consumer, I should not be held financially responsible for the merchant's internal shipping failures or their pending insurance claims. I paid for goods that were never delivered to me.

3. Enclosures for Evidence

To support my claim, I have attached the following documents:

1. Copies of the four Heartland Payment paid invoices.

2. A full transcript of the SMS communication with the seller, clearly showing his admission of the lost packages and his failure to refund my money.

3. Shipping Labels and tracking updates

Finally. After 20+ years of the terrible interface, they finally released a more intuitive accounts home page.