u/ElchocolateBear

▲ 19 r/tmobile

Odd interaction with employee

so icwent in yesterday to get a Hotspot line added to my account. the interaction felt odd, at one point the asked me to add the line via the app and then she proceed to ask for my phone. I thought nothing of it until I got my phone back. I decided to open my Gmail and I see a notification that my prepaid tmobile visa card got denied. I never applied for one. is it normal practice for the employee to do this? I checked my sms from tmobile and surely enough she sent the link to my phone and tried to open the account.

I need get my Hotspot service and she says the line is 50$. I asked her about the 25 plan and she said that they didn't offer that plan.

is this all normal now?

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u/ElchocolateBear — 1 month ago