u/Embarrassed-Kiwi9214

Hey, I just completed my degree ig. And as an international student I want to apply for a PGWP. One of the requirements to apply is you need a completion letter from the university. I did request for one yesterday and I got an update on it today:
We are currently not accepting any confirmation of graduation letter requests. If you are eligible to graduate, you should receive your letter of completion by the third or fourth week of May, after the faculty council approval.
What does this mean, i mean why did i have to apply for it if they will send it anyways if am eligible.
I am kinda confused about this….