Customer Suppt. Is awful for a faulty product, will not buy from SS ever again.
Bought the Arctic Gamebuds and loved them. One day my right bud started ringing (similar to a hearing aid) and was not working properly in general, so I of course submitted a ticket for a warranty replacement as they were only 4 months old as the incident happened.
After canceling my first warranty request, I finally got another warranty ticket submitted. After days of waiting for a response, I was then told that I need to “Destroy my device”. Are you kidding me? I’ve had warranty issues and replacements but never been asked to destroy a product (I’ve had items over 1,000 USD for warranty, with never being asked to destroy my product) that I have paid for.
I destroyed them, ripped the ends off with pliers as asked by the company. It’s been DAYS since this happened with no response on my “Third Step” so that I may have them send me new earbuds to my address. Now I’m out earbuds in general for work, my gaming hobby, trips and work related phone calls.
If my device in total was defunct and not working I wouldn’t care, but my left earbud worked fine and now I have nothing without spending X amount of $ in the meantime.
Will never be buying another product from them, absolutely ridiculous. As if their customer service wasn’t hard enough to find, and get a proper ticket submitted considering they throw everything they can in the way of you making a ticket.