r/steelseries

TL;DR if you use GG/Moments and windows has been crashing/running out of memory in the last ~2 weeks... Look for this process in the screenshot and kill all of them while you have no games running.

I'm way overdue for a windows reinstall so this might just be my own busted system.... Not angry at SteelSeries and have a workaround for now (killing the processes.)

Anyway, noticed in the last week or so a lot of extra memory usage on this machine. I'm working on my own game and thought it might be my own fault but after my system OOM'd twice today I started looking at task manager while working. I'm fairly confident it isn't my own game/fault and something about the SteelSeries Moments service is blowing up my memory.

I used Balatro as an example here. Every time I launch it and let it get far enough for GG/Moments to start capturing a new copy of SteelSeriesCaptureSvc stays running even after the process it was capturing is closed. Screenshot of task manager after launching and closing Balatro 10 times in ~5 mins is attached. I've been making tweaks an re-opening my game many times quickly so I had over a dozen after a few hours of testing and they were all using ~2GB each which felt like they might be continuing to write some sort of buffer over time like I would expect Moments to do.

I have guesses to what's happening but cba to look further as I'm focused on my game... SteelSeries if you see this I've been a massive fan of literally everything you do since the Ideazon days so if you're hiring I'd be happy to fix this as an interview or on contract. I also have a few probably hot takes on updates to your wireless headset protocol/firmware if I can find someone who will listen...

Y'all are smart people though so if this is my fault feel free to explain why. :)

https://preview.redd.it/i47jv8y9deuh1.png?width=1031&format=png&auto=webp&s=ac6249da85be601bb61f3aebf9fa665155033d8e

Has there been any update or anything, let me know if any of you have had any response from support.

https://preview.redd.it/4pllnfdpriuh1.png?width=544&format=png&auto=webp&s=7d22585799f784d6590e7f26d7ab8e9c755fbce4

I'll find out next week.

I recently purchased the nova pro omni. Really loving the headphones and ALMOST everything about them. The only thing I would like to change is the mic function for calls. I only have a pc and my smartphone that connects to the headphones. PC through 2.4ghz and smartphone through bluetooth. When I get a call it disables the pc mic and I can only use the mic through bluetooth. I know that there is no way to transmit the mic through bluetooth and pc at the same time. I just want to be able to switch mic inputs between the two while I'm on a call. Some calls are just conference calls and only need to listen. So during those I would like my mic to transmit to my PC instead of bluetooth. I am not looking for the mic to transmit to both at the same time. Is it possible to do this?

So first let me throw a lil flex i got 64gb ddr5 6000mhz ram

Yet steelseries moments manages to open it self 5-6 times and use like 7-10gb a piece

Unless I manually kill them trough taskmanager just now it ate 62gb of my ram which is absolute insanity

Why is it opening it self multiple times and how many bitcoins is it mining bc its eating up all tbe ram

Greetings,

How can I configure Discord screen sharing correctly? I am encountering issues where sharing my full screen causes others to hear themselves with an echo, a problem I could not resolve alone.

This began after I adopted Sonar and used all its channels.

I am unsure how to fix it. I followed the SteelSeries guide, but it did not help.

Whenever I share my full screen, participants hear themselves and me twice through the stream. I have never managed to share games and display my music while they watch, as some users do.

Any assistance would be appreciated.

Almost every time I boot up my machine (say 60% of the time really), I turn on my headset (Arctis Nova 7 on a Windows 11 Pro ASUS Laptop with a CalDigit 4 for connectivity), turn them on and put them on my head, start somethign with sound and get NOTHING, then I have to go into the Sonar app and have to select my headset before I get any sound.

What's interesting is on my work machine (I use a powered USB Switch for my Keyboard, Mouse, Web Cam and Headset between the 2 machines), I NEVER had any issues and I do not have the app installed there.

So, is the app required? What do I lose if I delete the app? Alternatives?? Because this one is a PITA... :(

I couldnt do screenshot but i had like 10 steelseries apps working in background taking all of my ram making my pc go waaay loder and taking about 20gb of my storage. The best part is that steelseries gg was closed. I 've saw that soem people also had this issue today

I tried them a year back and found that the Sonar software locked my Windows volume at 100% and only let my adjust volume using the knob on the headset, which I hated because I often use my keyboard media buttons to tweak my volume.

Can anyone who owns these confirm if there's any workaround or fix for that? And is the Omni version the same thing? I'm still using my old non-Nova pair and they don't do that, but are falling apart and need replacement.

Hi everyone,

I’ve been using a SteelSeries headset with my PS5 for a few weeks now, and everything has been working fine until today. Suddenly, the volume is extremely low, and I can barely hear my game/ps5 menu unless I turn the sidetone volume up. The problem is that this means I can hear myself the entire time, which is pretty annoying.

I’ve already tried everything I can think of in the PS5 sound settings, but nothing seems to help. I also tried opening the SteelSeries GG app on macOS, but unfortunately, the app won’t open.

Has anyone experienced this before or know how I can fix it?

Thanks in advance!

Bought the Arctic Gamebuds and loved them. One day my right bud started ringing (similar to a hearing aid) and was not working properly in general, so I of course submitted a ticket for a warranty replacement as they were only 4 months old as the incident happened.

After canceling my first warranty request, I finally got another warranty ticket submitted. After days of waiting for a response, I was then told that I need to “Destroy my device”. Are you kidding me? I’ve had warranty issues and replacements but never been asked to destroy a product (I’ve had items over 1,000 USD for warranty, with never being asked to destroy my product) that I have paid for.

I destroyed them, ripped the ends off with pliers as asked by the company. It’s been DAYS since this happened with no response on my “Third Step” so that I may have them send me new earbuds to my address. Now I’m out earbuds in general for work, my gaming hobby, trips and work related phone calls.

If my device in total was defunct and not working I wouldn’t care, but my left earbud worked fine and now I have nothing without spending X amount of $ in the meantime.

Will never be buying another product from them, absolutely ridiculous. As if their customer service wasn’t hard enough to find, and get a proper ticket submitted considering they throw everything they can in the way of you making a ticket.

Looking at https://steelseries.com/dashboard/support, it appears that a login is required.

Is this to limit the number of tickets submitted or a limitation of whatever ticketing software is used for this?

Is there an option to submit a ticket without creating an account?

Hello, I won a SteelSeries for Life drawing back in 2017. My contacts have not responded for a few years now; maybe they moved on to new jobs. Are you guys still honoring this drawing? If so, can I get a contact to send an email to? Thnk you