u/EmbarrassedSmile4768

So I’ve only been an eBay seller for less than a year. There’s still a lot I’m learning, but one thing I’m having trouble with is lost packages. I’ve had 1.2k items sold so far, and USPS has lost maybe 4 or 5 packages in that time span. If missing mail claims do nothing, what happens now? I tried to get refunds on items that were within the 60 day limits, and they said they weren’t eligible.
Right now I have one missing package and the buyer does not want a refund- they want their item. What happens if the missing mail claim does nothing? Do I refund them anyways?
This aspect of the job is just new to me. Not sure how to handle USPS sometimes, it seems like they make it difficult for no reason. Thanks

Has USPS been losing packages a lot for anyone else lately? I’d had three missing packages in the last month, it’s so exhausting :/