Okay, so I am an AuDHistic adult who has to rely on Shoppers to get my medications, especially Vyvanse due to said AuDHD. I have noticed it the past few years but Shoppers has become extremely hostile.
One issue is how the store is designed. My Shoppers is in a mall, but also has a front enterance. The front enterance has a gate on it, which is related to another issue I have which I will discuss later. The mall enterance, however, has the perfume/beauty section in front of it. I am sensitive to perfumes, so this decision really makes me feel not welcome. The reasoning I can suggest is that Shoppers wants more customers to buy their beauty products, which is fine if they weren't scented. But since they have perfume in this section, that's a recipe for disaster.
Another issue I have is the rampant security they have nowadays. I can concur that this was because people were stealing from there because of the high prices, so Loblaws decided to ramp up the security to eleven in order to protect their profits. The gates in the front of the store, the security guards wandering the place, the self checkout having security cameras, it just screams "security theatre" to me.
Yet another (albiet personal) issue I have is with how they handle prescriptions. I am on Vyvanse, which is a controlled substance. I generally have my medications in blister packs so that I won't forget to take them. In the past, I usually refill them during the second to last week so that I won't run out. But nowadays I have to get the blister packs on the second to last day of my medications, which is really inconvenient for me. Last pharmacy I got my medications from (Rexall) did a great job compared to Shoppers and, even then they sometimes mess things up.
This is just my two cents, though. I wonder if you have any other issues with Shoppers you can discuss here.