u/Emberzium

I posted earlier this day that my account got hacked, fortunately I got it back the same day by some help from other users. I was checking my settings to fit my preference but the hacker changed my age and birthday to this. Are there any ways to change it? I tried Violations & Appeal but it said it was a strict policy and they couldn't change it. I don't know if they entered it using the facial estimate or by an official government ID. please help me out 💔

My account got hacked in December of 2025. I know this because my cousin who is also playing roblox saw my account online when i was not. I got skeptical at first but then on early January when we wanted to play together, I couldn't. I was logged out of my account that has no Gmail nor Password.

I didn't try to recover it at first because I was over roblox that time and just moved on with my life. I now realized all the time spent there is gone to waste and is being controlled by a brainrot playing hacker and is playing these weird games.

The hacker put a 2 step verification in the account. Roblox is just letting me talk to an ai who just says the same thing over and over again. Do they have a real person who you can talk to or update you?

I have so much proof that I previously owned the account. Screenshots of me playing, microsoft rewards, what I redeemed, and so much more.

Please let me know if I can still recover it or if i should just accept it and move on with my life, thank you.

UPDATE: I fixed the issue and got my account back after 4 months, thank u for all the people who helped me !! i don't know how to tag them cuz i'm kinda a newbie in reddit (2 years lmao) but does anyone know if i can ensure the hackers not in the account anymore? I put 2 step verification but i'm still scared he'll return to the acc or something 😬