u/Emdoll8

Hi! I don’t normally make posts here on Reddit but genuinely do not know how to proceed. I just received these heels today and discovered the bottom of the heel was missing and a screw is protruding from the bottom, making them unwearable as I’m trying to balance on a metal screw? I’ve never requested a refund on depop and this is how the seller responded so I’m not really sure how to proceed, any advice would be appreciated<3 ty