u/Emergency_Ad5826

Pre-built PC issue #CPSUPPORT

Hi, I bought a pre-built earlier this year (SLC7700WST 5070Ti build) but I am having a big problem with it. It is freezing up and crashing. The issue is inconsistent sometimes it's during a game, launching a game, or watching streams. My PC freezes and becomes unresponsive. It will shutdown and try to restart but it gets stuck and doesn't load Windows. I usually leave it alone and it will load back into Windows eventually and operate normally. However, other times it continues to load and says it failed to repair the PC and asks for recovery options. If I am able to I try checking my performance when this happens but the only thing that seems to change is my SSD spikes to 100% usage. The PC will start running normal again once the usage goes back down.

Specs:

Gigabyte RTX 5070 Ti, AMD Ryzen 7 9800X3D, MSI PRO B850-VC WIFI, Team Group UDS-6400 16GB (x2), Patriot P410 2 TB, Apevia 1000W Gold 80 Plus

This issue was only happening every once in awhile but the frequency is picking up now. I bought it from Walmart and I am out of the return window. I will be reaching out to Cyberpower customer support but I wanted to see if anyone has had this issue or insight on how I can fix this issue. Thanks ahead

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u/Emergency_Ad5826 — 10 days ago