If you are thinking about buying a PC from this company, do not. I bought a pre-built PC from them back in May, and it turns off randomly when playing random games. I sent it for warranty service, and this problem has only worsened since my PC came back. . My PC turned off a day and a half ago and has not turned on since. Customer support takes forever to respond to me as well. Extremely disappointing.

I have had a second hand cyberpower pc for years now, I don’t even know what model the case is or whatever (I’m quite tech illiterate so please be nice to me) and the rgb fans on my pc have been a solid green that entire time. Today i turned it on and you’d think there was a carnival ride in my room, it seems to be jumping through every possible lighting setting or something switching through solid colours and flashy rainbow lights. It’s incredibly straining on my eyes and I have no idea how to even word my explanation, let alone do anything about it. I found some instructions on this subreddit on how to I think wire up the rgb controls to my restart button on the top of my case, but had to give up immediately after finding out my motherboard does not have JARGB headers (I don’t even know what those do).

If anyone has any advice or explanation at all please please help. My motherboard is an MSI A520M-A Pro if that helps and if I should give any other specs please let me know

Equally if there’s a way to just disable the rgb lighting entirely I wouldn’t mind that at all.

CyberPowerPC - Gaming Desktop - AMD Ryzen 7 8700F - AMD Radeon RX 7600 8GB - 16GB DDR5 - 1TB PCIe 4.0 SSD - White is what I purchased. what are some viable upgrades? i've added a 2tb ssd but nothing else. Upgrading to 32gb ram seems sensical, would upgrading the gpu also be logical? maybe to something with 16gb?

I'm fiddling around with the customisation options for a gaming pc on the website with purpose of being quiet, fast, powerful, and efficient.

This should be perfect for 1440p at minimum, just wanted to know your personal thoughts on it. 😁

(Edited)

• Operating System: Windows 11 Home (Recovery USB Pen Drive)

• Today's Special Offers: MSI Pro Gaming Bundle (Includes GM08 Wired Mouse + GK320 Wired Keyboard)

• Case: Lian Li Lancool 217 Gaming Case - Black - (features x2 170mm fans)

• CPU (Processor): AMD Ryzen™ 7 7800X3D: 8 Cores, 120W TDP, 4.20GHz, 5.00GHz Turbo, 96MB L3 Cache, Radeon Graphics

• CPU Overclocking: No Overclocking

• CPU Cooling: Noctua NL-LC1-36 AIO Liquid Cooler (Ultimate OC Compatible) - Black/Brown

• Cooling Upgrades: Thermal Grizzly Premium Thermal Paste

• Motherboard: MSI B850 Gaming Plus WIFI6E: ATX w/ PCIe 5.0, Wi-Fi 6E, USB 3.2, 2x M.2

• Memory (RAM): 32GB (2x16GB) DDR5 6000MT/s Kingston Fury Beast RGB Black

• Graphics Card (GPU): ASRock AMD Radeon™ RX 9070 XT Taichi 16GB OC (Single Card)

• PSU (Power Supply): Corsair RM850X 850W Cybenetics Gold-Certified Low-Noise ATX 3.1 Fully Modular Gaming Power Supply

• Primary Storage (NVMe Drives): 2TB Corsair MP600 PRO LPX M.2 PCIe 4.0 NVMe SSD - 7100MB/s & 6800MB/s (1 Drive)

• Wired Networking: ONBOARD 10/100/1000 GIGABIT LAN PORT -- As standard on all PCs

• Sound Cards: HIGH DEFINITION ON-BOARD AUDIO

• Cables and Adaptors: 3m Premium HDMI v2.1 Cable (1 piece)

• Ultra Care Option: CyberPowerPC Anti-Vibration Fan Mounts -- reducing the noise transmitted from fans

• Internet Browser: Firefox Internet Browser

• Fast Track Service: Standard Processing Time. Estimated Shipping Date: Wednesday, 15/7/2026

• Warranty Service: DESKTOP STANDARD WARRANTY: 5 Years' Labour, 2 Years' Parts, 12 Months' Collect and Return plus Life-Time Technical Support

So, I have my nephew's PC and I'm trying to reinstall Windows 11 (drives are wiped already) but the installer is doing the whole "install drivers to see devices" shtick.

I've never run into this issue before, and I'm assuming that it's because this mobo was made specifically for CyberPowerPC?

Setup:

• MoBo: B550AM Gaming
• BIOS version: B550AMG_10.43A (From THIS Reddit post)
• Drive-1: WDS500G2B0C-00PXH0 (NVMe drive, install target)
• Drive-2: wd10ezex-75wn4a1 (Sata HDD)

Steps I've taken:

• I've downloaded drivers from CyberPowerPC's official B550AM Gaming driver repo but the chipset drivers are an executable, so doesn't help.
• Trying to install the other components drivers didn't help either. (most of them are flagged incompatible and/or error out on install anyways)
• I tried the Windows Media Creation tool for Win 11
  • instead of the Fedora Media Writer, with an official ISO
• I switched to the Win10 installer (I've read some people had luck with that)
  • Made with the Fedora Media Writer and official ISO
• I've downloaded the (Win10) drivers from AMD's b550 drivers repo.

Thoughts and Questions:

• Has anyone with this board reinstalled windows successfully?
  • What Drivers did you install?
• Does CyberPower have an OEM windows installer that I'm missing?
  • Can I have it?
• At this point, I'm thinking about just taking the drive out of this machine and installing windows on it in my PC and swapping it out, but that's likely to invalidate the install. (right?)
• Had a bazzite boot disk laying around and stuck it in, it reported no issues, just saying. (get it together microsoft)
• Also, the CyberPower reinstall Windows Article mentions Optane, but the MOBO Manual makes no mention of Optane, and has no Intel(R) Rapid Storage Technology from what I can see.

EDIT to add:

• NVMe Raid is Disabled
• CSM is Disabled
• Secure Boot is Enabled
• `diskpart` does see the drive
  • From the command line in the Win10 installer
• Bios sees the drive
• wmic lists the drive as fixed

My build just arrived today & I was supposed to have 1300W XPG Cybercore II and it’s nowhere to be found. I’m new to this so maybe I just don’t know where it is or what but can someone guide me on this? Is it inside of the build and I just connect the power cable or? Sorry if this is a noob topic.

I need to return my system because the CPU fans are running way too fast/loud and I can't figure out where the issue is. I know the system shouldn't run like that because I got a 2nd, basically identical system from them at the same time and it runs properly. After lots of troubleshooting, I called in on Friday and was told that they would generate a return shipping label for me since I'd gotten the upgraded support. Since it was the end of the day on Friday, the label wouldn't be generated until Monday morning but would only take an hour or two on Monday. Sigh. Okay.

I called in to check on the status of the label and got a rude tech who said it would be 1 - 3 business days to get the label via email so I could ship the system back in.

Me: "Why is it up to 3 business days to get a label emailed out?"

Tech: "I didn't say up to 3 business days. I said 1 - 3 business days."

Me: "Which means it could take up to 3 business days."

Tech: "That's not what I said. I said 1 - 3 business days."

Me (after giving up on trying to figure out how I'm wrong about 'up to 3 business days'): "But that's not what that last tech said. He said I'd get the label on Monday morning. I'm getting different answers from different techs."

Tech: "That's understandable."

NO IT'S NOT!

Even troubleshooting the fan issue last week, I got very different answers from different techs, everything from "You're right, this isn't normal" to "Well, it doesn't say your system should run quietly ..." to "Well, every chasis case but yours is set up with variable fan speed, but it's procedure to NOT set it up on the one you selected."

There is a head-shaped dent in my desk at this point.

Whew. Until this point, I've been happy with computers I've bought from CyberPowerPC. This last purchase has been "fun".

I bought two PCs, exact same configuration, except one had a video capture card. One boots up and the CPU fans stay maxed at 1800rpm the entire time the PC runs. The other boots up, the fans go to around 1000rpm then spin down as needed (e.g. the computer is idling). The computers are in the same house, so same room temp, humidity, etc.

We do a lot of troubleshooting, check all the BIOS settings, try different settings, check power settings in Windows, etc. and call tech support. The first tech (very polite and knowledgeable) agrees that it shouldn't do that and says it sounds like the CPU fans aren't connected to the motherboard then sends me a video on how to install a fan.

We troubleshoot the wiring as best we can. We find a few differences in the wiring between the two computers but the CPU fans do appear to be hooked up to the motherboard. We can't tell if the differences in wiring matter, especially since it could be due to the video capture card. I call back and talk to another tech (who was rude and kept cutting me off) who said that fans should be running at 1800rpm all the time no matter the temperature, BIOS settings, CPU usage, etc. If I want to RMA it, it'll take about 14-20 business days for them to look at it. Oh, he can see if the company will pay for the RMA postage since I'd had the system for only a few days and obviously there will be no rush in fixing it or shipping it back, so I'll be without the computer for over a month.

I escalate the call because I paid extra to have them rush the original order to me and the computer should not have passed QC because it's incredibly loud. (It literally scares our pets when it runs.) I tell the new tech that the wiring looks right as best I can tell. That tech tells me, among other things, that I should have my husband check the wiring. He doesn't understand why I'm upset at the suggestion that I'm not good to troubleshoot my computer and need a man to check my work. (I've built PCs before, my husband hasn't.) They won't even refund the premium I paid to rush the faulty computer (even though they didn't even get it sent out within the promised 3 day window). The guy is like, "Yeah, you're SoL and that's just how it is." (Not direct quote, but could have been given his attitude.)

Looking at my options, I realize it's far, far faster to return the computer and just order a new one, and about the same price. I call back and get the refund process started. I ask the tech about the fans and he tells me, "Yeah, on that one particular case, and only that one case, the procedure is to wire the fans directly to the power supply instead of the motherboard." Except, both these computers seem to have the fans wired to the motherboard, it's just that one isn't working properly. He tells me that if I buy another system from them, to ask in the notes that they wire it to the motherboard so the BIOS can properly control the fan speed and hopefully they'll do it.

Again, I've never had a problem with them before, but I don't know if I have the confidence to order (re-order) my system from them. I think I had 3 aneurysms by the end of the calls.

Just bought a new cyberware PC and my upload and download speed are nothing compared to my old 7 year PC. I was getting between 80-120Mbs on my old PC and now I’m getting 15-30 with her new one. Any recommendations for a better antenna, also the PCs are still right next to each other and still have the same difference

Recently ordered a cyberpowerpc from Walmart, but I see online it says there should usually be an option for better packaging. I didn’t see it when shopping/checking out, does anyone know if Walmart happens to add it automatically?