Terrible customer service with delivery, don't buy direct #cporders
I made the mistake of buying a PC directly from CyberpowerPC's website. I learned the hard way that they restrict UPS from allowing any delivery time changes or pickup, and absolutely refuse to make any exceptions. They expect you sit quietly at home during regular work hours to receive their precious product. This is, in the customer service rep's own words, "to protect us from liability", and they couldn't care less what happens at the customer's end. If you try to complain to them, they will reply condescendingly that you "signed an agreement" when you made the purchase and they won't do anything to help you. When I argued that I didn't sign any agreement about restricting delivery options, guy just said, "well, we didn't say it wouldn't be restricted". This is unbelievable behavior from a customer service rep. Don't make the same mistake I did, don't buy from them direct.