u/Emotional-Basil-7981

Started a chat with the AI bot yesterday about an S3+ that doesn’t charge, had no reply, so gave the tech support number a call today. The agent said they only work billing and activations and I would received a follow up from escalations within a week. What a joke. We were forced to pay double when moving from the S2 into the new S3 subscription model and it came with lower level of support.