[OH] - question about STD?
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Context - gave birth in Nov, my company I work for switched insurance providers for STD from Mutual to Prudential. I've been trying to get STD approved for about 3 months from Prudential and they finally sent me the claim money last week along with a letter STATING it was approved (my psychologist sent the note). I got a call today from a rep who asked me when the issue started, I said something kind of ambiguous along the lines of I've been struggling with mental health since I gave birth. She then said that they sent the money in error and I'm going to have to get in touch with the previous provider bc my issue is somehow technically connected to my birth bc my dr said symptoms started in Jan but the claim says I could not work from March to June.
I have a friend who is a lawyer who said they would send a letter but any advice??? I'm not trying to trick anyone I sincerely could not have returned to work I would have had a mental break down, whether or not it was related to birth. I did not file it as such either,I filed it separately from anything pregnancy related so it feels like they are just really trying to not pay me AFTER they sent the money.
What can I do? If you have clarifying questions let me know.