XB10 + X-Class 2 Gig Plan (2Gbps/2Gbps) - Only Getting 300Mbps Upload?
Hello everyone,
I recently upgraded to the X-Class 2 Gig plan and picked up an XB10 gateway.
According to both the plan information and the ordering page, I should be receiving 2Gbps download and 2Gbps upload speeds. However, after activation, both speed tests and information provided by support indicate that my account is provisioned for approximately 2Gbps download and 300Mbps upload.
When I contacted support, I specifically asked them to confirm what speeds my account was provisioned for, and they stated that it was 2Gbps down and 300Mbps up.
This is where I'm confused. If my account is only provisioned for 300Mbps upload, why does the plan show 2 Gig download / 2 Gig upload?
I've attached a screenshot of the plan options from my account below. Does this appear to be the standard X-Class 2 Gig symmetrical plan, or is there some other provisioning or account issue that might explain the upload speeds?
Support also told me that my area is eligible for X-Class service, but I'm wondering if perhaps the network upgrades in my area are not fully completed yet, or if there is another requirement that I'm missing.
Has anyone else run into this situation after upgrading to X-Class and the XB10?
Thanks in advance!
