u/Endodontist-1

Capital One decided there was a fraud/identity theft issue. I submitted all the documents they asked for, but the restrictions were never removed, and now they are permanently closing the accounts.

I have no idea what happened or why it happened.

I use the credit cards a lot but never maxed and they are paid in full regularly ( every month )

Has anyone had this problem before?

Now I’m worried about opening a new account and running into the same issue again. I was a customer for almost 8–9 years, and honestly now I resent them for what they did.