u/EnoughChain4103

I’ve had so many customers make some requests that my location doesn’t allow such as

- an extra well done filet

- extra breading on nuggets

- large cups of ice

Now usually I’ll tell them that we actually can’t do that but sometimes the customer will get an attitude. Yesterday a customer said that they come all the time for breakfast and scoffed when I said I couldn’t give them a large cup of ice. Genuinely how do I tell them I can’t do that without making them upset and potentially escalating the situation?