Google account hacked, backup authentication changed
Seeking some help for my mom. My mom’s gmail account was hacked after she received and signed up on a “join now” email.
For context she’s a 56 year old content creator. She posts on YouTube and instagram. On youtube she has around 45K subs on one of her channels 15K on her other (both connected to the hacked email). The email she received was for something related to connecting influencers, no idea what the email said or what the email address was as by the time she asked for my help, everything was gone. She’s never fallen for anything like this before.
They not only changed her password, but changed her backup email, phone number, passkey, and everything. The pass key that it asks for now is a USB. She also no longer has access to her YouTube channel because of this.
They are actively live on YouTube which about XRP crashes? The account is @ripple which I’m sure is a scam.
She tried calling support, but they’re only really have YouTube support, but they couldn’t help if she didn’t have access to her email so they told her to go on x.com/YouTubecreators and message them? Pretty unhelpful.
Everything happened really fast. I am worried about her
Instagram account but we changed the password and made sure 2FA is on.
If anyone can give any advice or insight on this situation that would be really helpful. I don’t want to believe it’s impossible to recover her account because this is truly what she loves doing :(