u/Environmental_Look97

I honestly feel like I got scammed by stubhub
I bought a World Cup ticket on June 2 and never received it. From the beginning, customer service kept giving me the same scripted response: “Just wait. Tickets can be delivered up to one hour before the game.” That might be in their terms, but how is someone who’s traveling from another state supposed to book a trip, pay for a hotel, and show up with no guarantee they’ll even have a ticket?
I asked for a refund before the game because I wasn’t willing to risk traveling for nothing. They refused and told me I had to wait until after the game. Once the game was over, they started telling me my case had been “escalated to a higher team.” I’ve been hearing that same excuse for almost a month now, and I still haven’t received my refund.
It feels like they just keep lying to buy time. Every time I call, I get the same answer, but nothing ever happens. They had no problem taking my money immediately, but when it came to delivering the ticket or refunding me, suddenly no one could help.
If you’re thinking about buying tickets through this app, be very careful. For major soccer events, you don’t get the ticket right away—you have to wait for the seller to transfer it, and there’s no guarantee that will ever happen. If it doesn’t, you’re stuck waiting while customer service gives you the same excuses over and over.
I ended up with no ticket, no refund, and weeks of wasted time chasing my own money. The worst part is that this didn’t just happen to me—some of my friends went through the exact same thing. Based on my experience, I would never trust this app again, and I wouldn’t recommend anyone else take the risk either

I honestly feel like I got scammed.
I bought a World Cup ticket on June 2 and never received it. From the beginning, customer service kept giving me the same scripted response: “Just wait. Tickets can be delivered up to one hour before the game.” That might be in their terms, but how is someone who’s traveling from another state supposed to book a trip, pay for a hotel, and show up with no guarantee they’ll even have a ticket?
I asked for a refund before the game because I wasn’t willing to risk traveling for nothing. They refused and told me I had to wait until after the game. Once the game was over, they started telling me my case had been “escalated to a higher team.” I’ve been hearing that same excuse for almost a month now, and I still haven’t received my refund.
It feels like they just keep lying to buy time. Every time I call, I get the same answer, but nothing ever happens. They had no problem taking my money immediately, but when it came to delivering the ticket or refunding me, suddenly no one could help.
If you’re thinking about buying tickets through this app, be very careful. For major soccer events, you don’t get the ticket right away—you have to wait for the seller to transfer it, and there’s no guarantee that will ever happen. If it doesn’t, you’re stuck waiting while customer service gives you the same excuses over and over.
I ended up with no ticket, no refund, and weeks of wasted time chasing my own money. The worst part is that this didn’t just happen to me—some of my friends went through the exact same thing. Based on my experience, I would never trust this app again, and I wouldn’t recommend anyone else take the risk either