u/EonsOfZaphod

I'm trying to move from legacy to new outlook. I have used flags with follow up with custom dates for years on my emails to keep track of important email chains. My work flow was:

  1. Find email I want to be reminded to follow up on
  2. Right click on the message, and flag with a custom date - let's say I set this to 10 days from now
  3. Over the coming days, people may respond to that email (or may not)
  4. 10 days on from step (2), I get a reminder. I used to use the 'Tasks' window, right click the email that was flagged for follow up, and find related messages in this conversation
  5. If there were newer messages, I could adjust my response, or mark the follow up as complete, else I could reply to either the latest message, or the one I had flagged, depending on the situation

Fast forward to New Outlook... Steps 1-3 are the same, but now in Step 4, there is no option to find related, meaning I cannot see if any replies have been received, or what message I should click reply to!

I've tried:

  • Clicking the (i) symbol, there are no 'find related' options there that I can see
  • Clicking the (i) symbol, and clicking "open" to open the email in the main window of Outlook - whilst I have more options, "find related" is not one of them, largely because the body of the flagged email appears in the message preview window, and the rest of the inbox remains unchanged (e.g. the selected message in the inbox is now no longer the one in the preview, rather the one in the preview is the one open in To Do (what a mess!)) - I am unable to pop this message out into a new window, even with <CTRL><O>
  • Customising the 'Home' toolbar to show the 'Find' options, but this is either not possible, or locked by my organisation

The only thing that works is to use legacy outlook!

Are there any ideas on how this can be done? I've looked online, and I'm not alone with this, but I've yet to see any solutions that work, or don't require some even more convoluted workflow.

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u/EonsOfZaphod — 18 days ago