Home Warranty?
Has anyone actually had success with dealing with a home warranty company for an AC unit? We bought a house with a really old unit and the warranty sent out this BS company who just added refrigerant to the system, but didn’t actually check for a leak. (If your refrigerant is leaking it’s a GIVEN that there’s a leak somewhere!) We called the warranty company and they said “you just need to wait until the refrigerant runs out and then call us back for a separate call on this AC unit.” So we just had a different company come out (outside of the warranty) to take a look at our HVAC system (because I can smell something weird coming from the AC vents and also bc we OBVIOUSLY have a leak somewhere) and this guy immediately saw the HUGE, obvious leak. Showed me pictures of our busted up AC leaking refrigerant and he’s like you really shouldn’t be breathing this stuff in. It’s very toxic.
Now I want to call the warranty and complain and get them to actually fix this (truly what we need is a new AC and now the ducts needs to be cleaned because they’re full of refrigerant too.)
Has anyone ever had success with something like this? If so, do you have any tips? I am chemically sensitive and have a small child. Do I get lawyers involved or what?