Alcohol Delivery Eligibility
I know maybe this is supposed to be for official support from instacart, but please read.
In early July I had a mistake where I delivered alcohol to a restaurant. Long story short IC kept me on the platform, but took away my ability to deliver alcohol. So ingo back and forth and get the run around from chat agents. Finally on September 3rd, I get the option to do recertification. I complete the 45 min video, I pass the test, and shazaam! I'm able to deliver alcohol again. Life is great, I'm making much more money. This is my only job so I'm relieved.
4 days ago, I sign on. Uh oh. My batch eligibility screen says 5/5. And no alcohol is on there. It's not even an option. I contact support. They tell me that trust and safety emailed me something. They did not. I tell them they did not. They say wait three days. It's day four. I haven't heard back, I dont know who to contact or how to figure out what I did wrong this time. Iam a California shopper if that matters. I can't get help from the in app chat support and I can't get a hold of trust and safety. If anyone can steer me in the correct direction I'd be very grateful. Thanks reddit for reading, double thanks if you post any suggestions lol
UPDATE: I contacted the @instacart help on X, unfortunately that was just about as helpful as the in app support is. He couldn't tell me why my alcohol revocation was reinstated for the first three weeks of September and then revoked again last week. But thank you guys for the tip to contact them on X. I do appreciate the help.