r/instacart

I use the kroger app to purchase my groceries my shopper said my energy drinks and my liquid iv would not scan and that they would buy them for me out of pocket and i could just add on the diffrence to my tip this sounds MIGHTY FISHY whats going on ?

So I put a customer’s meat into a cooler with ice packs and I forgot to deliver it. I contacted Support to see if I can go back out there and or if the customer has even called in to report the items missing and they are saying that I can be deactivated if I go back.
Have you guys ever gone back to deliver stuff and do you think I will be deactivated?

I come here asking kindly, please stop. If you have crappy service, by all means, rate accordingly. But if you are going to do 4 start just because? DONT. I WOULD RATHER YOU NOT RATE US AT ALLLLL.

I pour my heart and soul into every order and it kills me to wake up and see a 4 star rating when I'm out here every single day in this heat following the most ridiculous directions sometimes. Did nothing go wrong and you got your groceries? Then 5 stars or nothing. Please, I'm begging you.

17 items $105 total, $22 tip

Shopper was very slow getting to the store and order arrived 2 hours after estimated time.  I sent him a message asking status. He didn't respond. I confirmed with Instacart that app was working. I'm 20 minutes from the store.  But, that's not my issue. 

The issue is about 15 minutes before arriving here (and when he should have already been here) he called me and said he just moved here two days ago and had no idea where to go. I live on a major large street in a big City.  My large building isn't hidden away.  I told him it's on X Street between x Street and x Street on the right side.  I couldn't have been clearer.  He kept asking people walking by where to go. They told him.  No luck. Finally, he asked someone who works at my front desk, so she showed him where to come in. Again, it's a very large building with the name clearly displayed. I always send a message confirming both the address and name of my building. This whole fiasco took over 20 minutes while he was within two blocks of my building. 

He kept repeating that he just moved here two days ago. But, what was I supposed to do other than repeat where to go.  Shouldn't he have familiarized himself with the area. It's not like the store was an hour away.

The thing is, his shopping waa fine and pretty quick once he started.  I let the tip remain,  but gave him 4 stars instead of 5. If there was a space for an explanation,  I may have given 3 stars. But, I didn't want it to seem like a shopping issue. 

Is there anything else I could have/should have done?

The other day, I put in a grocery order. It wasn't huge or difficult. I had it set for 10am-1pm delivery.

I received a message at 9:55am that shopping was beginning. At 10:30, I was notified that my shopper had checked out and would be heading my way and gave me an estimated time of 11:15.

I was busy and not paying attention to the clock. At noon, I noticed the time and checked in with the app. My delivery time had been changed to 12:15-12:30. It said my driver was making another delivery nearby.

At 1:05, I messaged my shopper and asked if everything was ok. The time kept getting pushed back, and I messaged her every half hour, and got no response. Of course, the instacart help chat was completely useless. Finally, at 5pm, I was able to get my order cancelled and refunded for a full refund.

Why would someone shop my order, then clearly not deliver it? Will the shopper have repercussions for this? She was a platinum shopper. I assumed that meant she had earned a higher "rank." Maybe I'm wrong?

Sorry, maybe I just wanted to complain.

Happy Independence day guys! Have fun! Be safe!

instacart should protect our shop quality score for July 2-4 as they did Memorial Day weekend. Also forgive “low stars, no reason given” since many customers angry about server outages and “useless support“ rated low stars in protest.

I’m not getting any orders today aside from the few $15 and under orders that have popped up. But mostly, nothing is showing up on my batch page. If I’m on another app and get the notification, I’ll click on it and says “batch no longer available”….even on a $5 order. (Like for instance as I write this post, I’m getting a bunch of notifications but nothing is there when I go to the batch page.)
This seems unbelievable that they’re being taken so quickly, especially the low paying ones. Is anyone else having issues with orders? My area could be saturated with shoppers, I don’t know. I’m wondering if anyone else is experiencing this issue today.

Shopper here. Recently, Instacart removed the aisle locations making shops much harder as it now takes a lot longer to find niche, or specific items. It’s made extra hard at more run-down Meijer locations like the one I use most often (lower staff training, inconsistent restocking and relocating, etc). I could normally get Meijer orders done 15-20 minutes ahead of schedule but with this change, it’s changed to “ASAP” urgency every time. We’ll try to memorize the stores as best we can, but yea, on behalf of all the shoppers that use Meijer, I’m asking for patience as we adjust.

Are these common? This is the second time I’ve got this. I already knew I was gonna get this the second time due to yesterday‘s crash. I was on a delivery and stuck for about an hour and a half. However, this is the second time I’ve gotten this the first time was due to a customer support issue where I had to cancel a batch. It was my first time so it took me a while, but I’m asking are these common should I be worried?

Since Instacart won’t inform you, all of us shoppers are unable to communicate with you and shop your order.

The last time I used Instacart was a week ago. The shopper was tipped $65 due to him having to carry heavy items.

He delivered to the wrong address and refused to pick the groceries and bring them to the correct address. He asked me to "see it from his perspective" because he had another order to drop off. He said it wasn't that far away. I have epilepsy and can't drive. My husband is in a wheelchair. ****Instacart refused to help****

The grocery store refunded me. Instacart gave me a credit after I called and argued with someone in India for close to an hour.

Fuck that guy and his perspective. Doordash has my business.

Is the customers card on file charged or does instacart charge them for the difference after checkout before delivery?

Had no issues shopping for a customer, checked out and headed to address. Then I couldn't confirm arrival and now my app crashed 🤬. I can't get back to the delivery page or anything. I went ahead and delivered the items (it was to a rehabilitation center), but now waiting for customer support....I took a photo of the delivery just in case

1-888-603-1855 is the customer support number I have on speed dial for anyone who needs it.

After 18 mins of being on hold I finally got through and finished my delivery. I'm just waiting for the app to "fix" itself now 🤣

So are we all either sitting in our car or in the store waiting with somebody’s order or is it just me? Lol this is insane and it seems like today is the day where everybody is getting there 100+ orders smh. I was on a roll until this and it won’t let me checkout. When I scan barcode I get errors the entire time. I wish you guys the best I think I’m going to be here a while😂 sorry Tyler in advance

So my mom placed a delivery order through krogers app. It is being delivered through instacart. So the order is 2 hrs late and my mom contact the delivery driver asking if she was having a hard time finding her house cause sometimes her house is hard to find. The delivery driver told my mom that the ap wasnt giving her her address so she went to her friends house and has the groceries in her friends fridge. My mom gave her her address and she has not gotten back. My mom has tried getting ahold of instacart but is having issues. And krogers is no help because ofcourse they cant do anything with instacart. Does anyone have any suggestions?

I checked out with an order from Kroger 4ish hours ago. After checking out I went to take a picture of the recipe. The app has been down since.

After 20 to 30mins of no help from support I tried to message the customer to get their address to just deliver the order before things went bad. The app crashed. Logged me out, and now it just say network error when I try to log in.

I waited with the order for 3ish hours and then decided to just return what items I could to the Kroger and give them the rest to throw away or donate. They get everything rang up for the return. And it doesn't let them process it. Basically saying the card isn't working or something to that effect.

So after another 30 mins of trying to get into my instacart app and calling support numbers and being on hold for over an hour. I got the groceries at the store and went home. This is ridiculous. I might have done the wrong thing but 3 almost 4 hours of my day to most likely not get paid anything. No thank you.