TMT THUNDERMATCH COMPLAINT
TMT THUNDERMATCH cancelled my order due to out of stock without discussion with me and the alternative which is non magnetic iS RM100 more expensive. On August 16, both the XFX Mercury 9070 XT Magnetic and Non-Magnetic versions were RM3,500. So I decided to order the magnetic version and successfully placed my order. On 18 august morning, cs informed me that the Magnetic version was out of stock and cancelled and refunded my order without discussing any alternative with me. The problem is that the non magnetic version, which was also at RM3,500 when I placed my order, had increased to RM3,599 on 18 august. I asked for the compensation since the additional RM100 was caused by the cancellation of my original order due to TMT's stock issue. Instead of directly answering me, the cs used MORE THAN ONE HOUR to reply to me about voucher and normal selling price, which is nonsense with my question. And now, at around 5:30 PM, the Non-Magnetic version is also out of stock. I'm sharing this to see whether this is considered normal practice and whether I'm being unreasonable in asking TMT to provide the original RM3,500 price for the alternative version.