u/Equivalent-Top-463

Swiggy accepted around ₹15,750 in gift cards into my wallet and later restricted my account without giving a proper explanation. We already filed a complaint in the consumer forum regarding this issue.

After multiple escalations, instead of permanently restoring services or refunding the amount, they told me to “use the balance within 48 hours.”

Why should customers be forced to spend money under pressure after the platform itself restricted the account?

Still no clear reason, no permanent solution, and no refund assurance. Considering further legal action now.

Swiggy accepted around ₹15,750 in gift cards into my wallet and later restricted my account without giving a proper explanation. We already filed a complaint in the consumer forum regarding this issue.

After multiple escalations, instead of permanently restoring services or refunding the amount, they told me to “use the balance within 48 hours.”

Why should customers be forced to spend money under pressure after the platform itself restricted the account?

Still no clear reason, no permanent solution, and no refund assurance. Considering further legal action now.

Edit: gift card were purchased legally from bharat pe

They haven't restricted the money itself but have restricted my Instamart services

I added ₹15,750 worth of gift cards to my Swiggy wallet specifically for Instamart. The money was accepted successfully, but immediately after that my Instamart access got disabled.

Support says they “cannot enable it due to policy restrictions” and also refuses to tell me the exact reason. When I asked for a refund since I can’t use Instamart anymore, they denied that too.

I had previously complained against Swiggy for overcharging, so I feel this may be retaliation. Now my money is stuck in the wallet and they are neither restoring Instamart nor refunding me.

Is this even legal? I’m planning to file a consumer complaint.