No results available" on new account
Hi Kraken Support team,
I am facing an issue with my new account. When I try to make a deposit, the platform shows the message "No results available" and does not allow me to see or select any payment method.
I suspect this is due to an automatic security flag. Back in April, I opened a first account, but due to a technical error, the system wouldn't let me re-upload my ID document to complete verification. Consequently, I closed that first account and created this new profile using the exact same personal details.
Currently, this new account shows as "Verified" in my dashboard, but the deposit functionalities remain completely blocked.
Could you please perform a manual review of my case and restore my deposit functionalities?
Thank you in advance for your help!