Worst customer service ever
I just had one of the worst customer service experiences with Varo.
I contacted support because of a Zelle issue. I explained multiple times that the phone number was brand new and had never been enrolled with another bank.
The first agent completely ignored what I was saying and kept repeating the exact same scripted answer: contact the “other financial institution.” When I asked which institution I was supposed to contact, they still couldn’t answer and just repeated the same thing again.
I opened another chat with a different agent. That agent told me the number had been “validated” and should work now. It still didn’t.
I then asked if they could escalate the issue to a higher-level or technical team.
Their response was basically: “We are unable to help with this.”
Then they ended the chat.
The biggest issue isn’t even Zelle. It’s the customer service. They don’t seem to actually read what the customer is saying, they repeat scripts that don’t address the question, give contradictory answers, and apparently have no escalation process when they can’t solve something.
For a bank, that’s pretty concerning, since this chat and only chat with their support, I'm withdrawing all my money out of this horrible company.