SBB FreeSurf app now counting against mobile internet quota?
Yesterday I was using the SBB FreeSurf App while working on the train, I was surprised to receive a message from my Swisscom phone that I had used all my mobile internet quota for the month.
I understood that the purpose of the app is that certain phone providers (Swisscom, et al.) provide free internet while travelling on IC trains. As the SBB does not have Wi-Fi on each of their trains, you can connect with the app and then your data usage is not charged to your plan.
I have not had a problem with this over the last 5 years, but suddenly yesterday it appeared that the app was counting my data usage towards my monthly quota. I even bought another gigabyte of mobile internet from Swisscom, which I used within several hours and again received the same message that I had no more data left.
Has anyone else had this problem?
P.S. I called Swisscom support and they seemed absolutely clueless about the app.