Customer Service
Did I get the worst luck or is the customer service in this company genuinely terrible? I placed my first order and some items were missing. No harm no foul. I contacted customer service and got an annoying chat bot. The chat bot finally tried to connect me to customer service. I waited. And waited. Customer service never reached out to me until it was too late to do a return. I tried to do a return through the chat bot and that thing was useless. The customer service agent offered me a coupon and only gave me 24 hours to accept it. That was yesterday and I didn't check my email. He closed the conversation before I could respond to him. Needless to say I'm not super interested in continuing to have a subscription.
The thing is, I never saw ANYONE mention bad customer service online. People tend to have good things to say. If this isn't normal then I'm baffled about what I did to Mason in customer service.