r/Huel

Just wanted to share my experience with customer service......transparency is key!
▲ 13 r/Huel

Just wanted to share my experience with customer service......transparency is key!

First time Huel user here and didn't know what to expect. I had some complaints about the texture and emailed staff. It was a little difficult getting a hold of someone at first, but the reddit mods here helped grab someone's (Claire) attention. It wasn't even one day after I messaged mods that Claire had emailed me directly.

She immediately apologized for the wait and difficulty reaching someone there and offered a generous coupon for me to use next time. She also gave me some really good tips, asked for my own experience, and we had a back to back discussion on how to properly prepare the Huel Black label, what I liked and didn't like as well as what they could do to improve it.

After a few emails, we figured out the problem (user error). She even honored their money back guarantee since I am a new customer, which is profound in today's market. A lot of companies don't care about their customers, except for this one. Huel is here for my health and my own satisfaction.

I've been watching this company for a couple years now and I wish I had tried their stuff a long time ago.

100% satisfied

u/timetotryagain29 — 14 hours ago
▲ 14 r/Huel

Replacement of Huel Black came back just as bad and literal grains and hulls in smoothies, flavor tastes like this box it came in

I've been a Huel Black user for years (3 servings a day, breakfast and lunch), and I'm cancelling. The reformulated Black is inedible.

Huel helped my headaches, which were probably diet-related, and it improved my cholesterol and triglycerides. That's why I stuck with it. But the last shipment was different. It looked like it was half ground flax seed and wouldn't blend smoothly. It tasted burnt, like scorched grain, not chocolate. Chocolate Huel was never rich, but this is a different problem entirely. It tastes like what I imagine Soylent tastes like.

I requested a replacement. Customer service took a week to respond, then UPS took another week to deliver it. The replacement batch had the same issue.

Time to move to Kachava.

u/zeddy303 — 18 hours ago
▲ 1 r/Huel

Why are almost all the discounts 1 time use per year?

READ THE BOTTOM part regarding the moderator: From what I saw, all of the discounts are 1 time use per year EXCEPT student discounts. Not to sound absolutely goofy but.. what’s up with that? Anyone understand why? It seems completely backwards to me (borderline disrespectful 😅). I mean, it’s nice that I can potentially use the student discount multiple times and all but uh… why can’t first responders/medical staff, teachers, or even military? You’re telling me that me as student can get verified one time a year (with possibly one class a year) can get a year-long reusable discount but not people that teach my class, or save lives, or even defend the country?
Imagine if they did those jobs one day a year. We’d be screwed. 😂

100% back wards, if you ask me.

moderator has clarified that the verbiage is incorrect in translation on the US website and the discounts are reusable on a monthly basis with yearly re-applications for a new discount code

reddit.com
u/Specific-Bird-6360 — 16 hours ago
▲ 6 r/Huel

Full Huel only days?

Just curious if anyone has Huel only days, if they’re travelling or busy etc and end up having 5 huels a day or so. If so, curious on how it is?

Thanks

reddit.com
u/Nightwatch191 — 15 hours ago
▲ 8 r/Huel

Claimed the top shelf of the cupboard

EU Hueligan showing the company that fact that we get new products is appreciated. Going to order the Daily AZ next week, if it’s still there.

Plenny Active bag is still sealed so I’m going to finish that one first.

u/koen1911 — 17 hours ago
▲ 12 r/Huel

The Second Best Huel Shake

Black Ed. Coffee Caramel powder with unsweetened almond milk and instant coffee, blended with ice. “First Best” is same but with Cookies & Cream Black Huel, of course. I have put this on the internet, so it is officially a fact. Feel free to post how strongly you agree.😉

u/Used2bNotInKY — 1 day ago
▲ 0 r/Huel

Any known effect of Huel RTD black edition on testosterone?

I drink one a day sometimes two. Is this safe? Im worried about it killing my testosterone and erections.

reddit.com
▲ 18 r/Huel

V.3 UK Powder updates (similar to the US)

Hey Folks, been a while since I last posted but I come with some updates! 

A few weeks ago Tim posted about a formula update coming to our US v3 Powder range - that same change is now rolling out across the UK, and you'll be getting an email from us with all the deets. Posting here too since I know a lot of you will see it first on here.

TLDR: The v3 Powder recipe is changing across the full UK range, starting from the week of 31st August. Updated proteins, coconut milk powder replacing MCT oil, improved texture and flavour. 30g of protein and 26 vitamins and minerals per serving stays the same.

What's changing

The main recipe changes:

  • Updated pea and brown rice proteins
  • MCT oil powder replaced with coconut milk powder
  • Improved texture and flavour

On nutrition: 30g of protein and 26 vitamins and minerals per serving are unchanged. There'll be small shifts in individual micronutrient amounts - you'll find the full breakdown on the packaging once the new batch is with you.

The easiest way to tell if you've received the updated recipe: coconut milk powder on the ingredients list.

We believe this is a big step forward: a creamier texture, smoother across the range. I'd obviously say that, though. Try it and let us know!

When is each flavour changing?

Different flavours phase in as existing stock runs through:

  • Chocolate - week commencing 31st August
  • Berry - week commencing 7th September
  • Salted Caramel - week commencing 7th September
  • Vanilla - week commencing 7th September
  • Banana - week commencing 21st September
  • Coffee Caramel - week commencing 21st September
  • Mint Chocolate - week commencing 21st September
  • Unflavoured & Unsweetened - week commencing 21st September
  • Original - week commencing 5th October
  • Cinnamon Swirl - week commencing 26th October

These are estimates and may shift depending on availability.

Do you need to do anything?

No. If you're subscribed, you'll automatically receive the updated recipe once existing stock has sold through. You can review or manage your subscription at any time via your account.

Like always, any questions just let us know and me or Ben will be happy to help! 

UPDATE: EU changes will be following shortly. We’ll share some details on timings, but the recipe changes will be the same as those mentioned above.

reddit.com
u/MarkHuel — 2 days ago
▲ 7 r/Huel

Introducing our Limited Edition Daily A-Z flavor, Golden Peach!! 🍑 (UK and EU)

Hey all,

As we approach the last few weeks of Summer ‘26, we have one more surprise in store for you all. Introducing our first ever Huel limited edition Daily A-Z flavor, Golden Peach!

We’ve been listening to you all, and have worked hard to make sure that this new flavor is available not just in the UK at launch, but in the EU as well!! (excluding Germany, Poland, Portugal, Denmark, Austria, sorry friends), we’re so stoked to be able to bring this to more people right out of the gate and hope it brings something peachy to the end of your summer 😀

Daily A-Z Golden Peach is bursting with sweet, delicious flavor, while containing all the great nutrients you expect from your Daily A-Z.

Your Daily A-Peach contains

  • 26 Vitamins and Minerals
  • 100mg Caffeine
  • 925mg of Electrolytes

 

Again this is a limited edition, and once it’s gone, it’s gone! So be sure to follow the link to get yours before you miss out on this amazing flavor!! 😊 🍑

Note (Edited): if you sign up for a subscription of DAZ Peach in the UK, you will be automatically moved to Cherry & Raspberry once stocks run out. Subscription is not possible in the EU as this is a limited edition of a product that is not technically part of the EU product line at this time.

Thanks again and as always any questions drop 'em below 👍

reddit.com
u/BenHuel — 2 days ago
▲ 5 r/Huel

Hit and savory variety box.

Which variety box for the hot and savory meals do yall go with if any? I'd like some variety and both bundles have options that sound good to me.

reddit.com
u/Siyavash — 1 day ago
▲ 5 r/Huel

Who has tried the new Strawberry Banana black powder? Looking for thoughts on it!

for context, my go to black flavors are caramel and banana, and I like to mix them with the Huel vanilla and strawberry complete protein powders

reddit.com
u/Sir_holy_bears — 1 day ago
▲ 3 r/Huel

Order Destroyed, No Contact, No Refund

I am exceptionally annoyed at how poor the customer service is to the point I can’t even figure out how to submit a claim - my package was apparently destroyed? And Huel has never reached out nor can I find a way to get a refund. I’m thinking about just charging back to this trash company especially when I ordered this like two weeks ago.

u/Recent_Sir4120 — 3 days ago
▲ 7 r/Huel

Customer Service

Did I get the worst luck or is the customer service in this company genuinely terrible? I placed my first order and some items were missing. No harm no foul. I contacted customer service and got an annoying chat bot. The chat bot finally tried to connect me to customer service. I waited. And waited. Customer service never reached out to me until it was too late to do a return. I tried to do a return through the chat bot and that thing was useless. The customer service agent offered me a coupon and only gave me 24 hours to accept it. That was yesterday and I didn't check my email. He closed the conversation before I could respond to him. Needless to say I'm not super interested in continuing to have a subscription.

The thing is, I never saw ANYONE mention bad customer service online. People tend to have good things to say. If this isn't normal then I'm baffled about what I did to Mason in customer service.

reddit.com
u/Esophageal_Sphincter — 3 days ago
▲ 0 r/Huel

Lead poisoning

Been drinking HUEL for a few months and I just barely found out about the lead levels. Over the last few months my digestive health has taken a pretty serious downturn. Granted I was dealt a pretty rough hand in that department anyways as I was diagnosed with EoE when I was quite young. Over the last few months a persistent, mysterious dull pain has developed in my abdomen in the upper right to lower right quadrant. I have scheduled both an endoscopy and colonoscopy to try and figure out what has been going on in there. Anyways, all this to say I will probably throw the 3 bags of huel I bought last month in the trash. The timing of when I started huel and when the pain showed up is unnerving. Sucks because I thought I had finally found a good protein powder that I can drink without getting bloated or nauseous. Anyone else have any bad experiences with huel?

reddit.com
u/Promotion_Strange — 4 days ago
▲ 0 r/Huel

Making 1,200 Calories Work with Gluten-Free Huel: Any Advice?

I live a hellish, almost homeless existence. When I’m away for work, I stay in a room with access to a shared kitchen.

I travel a lot, and when I’m at home, I live with my mother, whose eating habits are disastrous for both me and everyone around her. I had shingles and was on Lyrica for months, which dealt the final blow to my weight.

I’m also coeliac, just to make things even more complicated. I’ve bought Huel, and I genuinely hope it will help me eat more regularly and consistently.

I need to stick to around 1,200 kcal a day, no more than that. How could I space my meals throughout the day to avoid feeling hungry, especially in the evening?

That’s when I struggle most with snacking. Also, which gluten-free Huel products have worked best for you?

reddit.com
u/Mountain_Dark4705 — 3 days ago
▲ 0 r/Huel

I think I am done promoting Huel

I drink it. I tell people about it. I like it. But not any longer.

Each time I see another Huel ad on reddit, I make it my mission to convince one person to stop drinking it. I paid my assistant a grand to start another product. I stopped buying it for my mom. I don't care if someone guy like totally never eats solid food! And the one where they show you a bunch of different ways to get protein is my (least) favorite; eggs and yogurt are good. At least it gives me some ideas on other things to eat besides Huel. But I am all for the fake podcast fitness influencer vibe.

Anyhow, what is everyone's favorite way to use Huel in a smoothie. I used to like PB and banana, but i added the step of eating the banana and PB and throwing out all my huel. Let me know if you would like the recipe.

reddit.com
u/MilesFromTeg — 4 days ago
▲ 0 r/Huel

I think I am done NOT promoting Huel

I drink it. I tell people about it. I like it. Unfortunately, I have become worse.

Each time I see another Huel ad on Reddit, I make it my mission to convince one person to start drinking it. I paid my assistant a grand to stop eating other products. I started buying it for my mom. I don't care if some guy totally never eats solid food. In fact, I respect the commitment.

And the one where they show you a bunch of different ways to get protein is my least favorite because eggs and yogurt require chewing. I have moved beyond chewing. I have transcended mastication. I am a liquid-based organism now.

Anyhow, what is everyone's favorite way to use Huel in a smoothie? I used to like PB and banana, but I removed the unnecessary step of eating the banana and PB separately and now throw absolutely everything into the Huel.

Let me know if you would like the recipe.

I will also tell you about Huel whether you ask or not.

reddit.com
u/IFistBigRectums4Fun — 4 days ago
▲ 6 r/Huel

Thank you Huel

I drank Huel for a couple of months and it gave me the idea of blending my own Huel type drink with the following ingredients. IMO it tastes much better and has better macros, but I would never have had the idea without drinking Huel first:

🫘 1 cup soaked & fully cooked chickpeas
🌱 1 tbsp ground flaxseed
1 tsp cacao powder
🥬 2-3 blocks frozen spinach
🥣 1/2 cup plain Greek yogurt
🍌 1 banana
🍓 1 cup frozen fruit/berry blend
🧊 Ice
💧 Water as needed

reddit.com
u/McSlappin1407 — 5 days ago
▲ 0 r/Huel

RTD strawberry banana is really not good compared to the bag

I just got access to Huel at my local Walmart and if you get the RTD of strawberry banana it’s not even close to the bag flavor. The bag flavor is absolutely amazing. It tastes like instant strawberries and cream oatmeal. Never buying the RTD of this flavor again. Where is that strawberry flavor in the RTD? Surely it can be added.

reddit.com
u/theemccracken — 6 days ago