Buyers with buyers remorse
Few months in so I'm still new to the gig really. Sold a budget PC a few weeks back i5-9500/2070 Super/16gb ram for £350 - nothing special but these cheaper PCs sell quickly around payday so I build a few like this every couple of weeks.
Kid buys it seems happy initially so no problems, a week goes by and he drops me a DM about how the performance isn't what he needs. I found out he's trying to play rust with maxed out settings on an ultra-wide 4k screen and the way he wants to play he doesn't want to turn anything down or enable DLSS or anything.
He seemed surprised I wouldn't just refund him? I mean if there was a genuine fault with it I'd obviously give him his money back but that's not what he's describing lol.
Anyway, I consider it cost of doing business and offer him 300 back with the assumption the PC will come back in poor condition so it'll at least pay for a case swap. as a plan B I also offered to build him a better PC purely for the costs of the parts (I had some parts I got for nothing so I figured that's where I'd make my cut)
He goes with plan B, he gives me his budget + I agreed to buy his PC back so we're looking at a about a £600 budget in total. So with that budget I spec out a 5500x3d, 3070ti and 32GB ram + storage etc gave him the performance estimates in rust to be sure he was happy before proceeding which he was.
I buy all the parts🤦♂️, put it together and agree a collection date. Collection day rolls by and I don't hear from him until the day after at which point he's changed his mind and just wants me to buy it back from him for £300 which I do....
Now, I'm not sour that the deal fell through as the 5500x3d PC turned out quite nice and I'd definitely be able to sell it for more than I offered the kid, and the PC I sold him came back in mint condition so I could just relist it as is after reinstalling windows.
I'm curious how any one else deals with buyers remorse, do you offer returns or flat out refuse? I'm warry of any negative feedback so I probably go too far with helping people out but there must be a line I guess.
