King Quality and their company direction - existing customer
Anyone else have recent experience with KQ, specifically with warranty work or replacement windows?
I’m curious if what I’ve been dealing with is isolated or if others have had similar issues.
I originally had a couple of windows that developed leaks that were determined to be related to an issue with the windows themselves. KQ replaced them under warranty, and the first installation experience was actually very good. Unfortunately, the replacement windows ended up leaking again, and in my case the leaks were worse than the originals.
When they came back out, there was some discussion about whether the problem could be related to my roof or siding. I haven’t had any roof issues, and KQ also installed the siding on the house, so that explanation didn’t really make sense to me based on what I’ve experienced.
We then started the process of getting another set of replacement windows. During that process, I learned that the original window design was no longer available and that they were working with a different manufacturer/design for the replacement.
That’s where my frustration really comes in. I completely understand that warranty replacements and manufacturing delays can take time. A few months wouldn’t surprise me. But I’ve now been waiting close to a year, with the explanation being that the manufacturer is holding things up, and I still don’t have the replacement windows.
At this point I’m mostly trying to figure out whether anyone else has recently dealt with KQ warranty claims or similar delays. How long did your replacement take, and did they ultimately resolve the issue?