Seller sent damaged item and wants me to handle the return outside of eBay
Okay so this may be a bit long but I was hoping I could get some advice on how to proceed . As of right now I’m under the impression it would be best for me to not respond and just wait for eBay to step in ? If anybody has any different advice please feel free to share . I bought a le creuset pot on eBay . It arrived in poor condition even though the listing said it was brand new . I’m positive the pot was a return , it’s covered in marks and there’s actual greasy crusty food still inside the pot . They offered me a $20 credit (the pot in question is a $395 4qt pumpkin) I was obviously unhappy with that solution so I put in a return request . Item not as described of course . They’re refusing to accept the return request . They’re blowing me up with messages asking me to cancel , telling me they’re sending me a replacement “out of their own pocket” so just cancel it . They’ve asked for my phone number , my Venmo/paypal . I kept declining and telling them I just want return/refund , they messaged me telling me they sent a replacement already “end of discussion” and is now messaging me over and over asking me to cancel my return request . This seller is absolutely unhinged ! Their very last message came in maybe 20 minutes ago was them thanking me for ignoring them 🙄 Is there anything I should be doing other than ignoring them and waiting for eBay to accept my return request ? I simply just want to return the item , get a refund , and never deal with this seller again .