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Looking for advice from anyone who’s dealt with Whirlpool on a safety-related appliance issue.
My 2024 dishwasher recently started turning on by itself without anyone touching it. I called Whirlpool, and they sent out a technician at no charge because they classified it as a safety concern. The technician diagnosed it as a failed control panel and quoted about $580 total for repair.
After multiple calls with Whirlpool:
\-They agreed to cover the control panel part (\~$200)
\-They refused to cover labor (\~$300)
\-They also refused to apply the approved part amount toward a replacement dishwasher
I escalated, spoke about the fact that the unit was deemed a safety issue, asked for supervisor review/customer resolution, etc., but they seem firm on “parts only.”
At this point I’m trying to decide:
Whether to keep pushing further somehow
Whether there are other escalation paths that actually work
Whether people have had success filing with BBB/CPSC
Or whether I should just take the covered part and use an independent technician for cheaper labor
A few questions:
\-Has anyone gotten Whirlpool to eventually cover labor too after initially refusing?
\-Did any specific wording, department, or escalation route help?
\-If you accepted parts-only coverage, were you allowed to use your own technician?
\-Would you repair the unit or replace it at this point?
Just trying to understand what realistic next steps are before I make a final decision.
Looking for advice from anyone who’s dealt with Whirlpool on a safety-related appliance issue.
My 2024 dishwasher recently started turning on by itself without anyone touching it. I called Whirlpool, and they sent out a technician at no charge because they classified it as a safety concern. The technician diagnosed it as a failed control panel and quoted about $580 total for repair.
After multiple calls with Whirlpool:
-They agreed to cover the control panel part (~$200)
-They refused to cover labor (~$300)
-They also refused to apply the approved part amount toward a replacement dishwasher
I escalated, spoke about the fact that the unit was deemed a safety issue, asked for supervisor review/customer resolution, etc., but they seem firm on “parts only.”
At this point I’m trying to decide:
Whether to keep pushing further somehow
Whether there are other escalation paths that actually work
Whether people have had success filing with BBB/CPSC
Or whether I should just take the covered part and use an independent technician for cheaper labor
A few questions:
-Has anyone gotten Whirlpool to eventually cover labor too after initially refusing?
-Did any specific wording, department, or escalation route help?
-If you accepted parts-only coverage, were you allowed to use your own technician?
-Would you repair the unit or replace it at this point?
Just trying to understand what realistic next steps are before I make a final decision.