u/Existing-Source-5655

Has anyone else had this happen?
I created a ShopMy link for a family member. My account was working completely fine beforehand. They made the purchase, and when I refreshed my ShopMy to see if the order had tracked yet, my account had suddenly been banned.
It was only one purchase. It was a dishwasher, so it was a high-value order, but I don’t understand why that alone would result in my account being banned.
Has anyone experienced this before or know why this might have happened?

My links track normally for certain brands like Rhode and Parke, and I receive commission without any problems. However, I’ve noticed that whenever it’s a highly anticipated drop and products are purchased right when they’re released, those orders never show up on my dashboard at all.I’ve contacted ShopMy support multiple times, and they told me they reviewed my links and didn’t find anything blocking tracking. Their solution was to submit missing order forms, which I’ve done, but it’s been over a week and I haven’t heard back.

The frustrating part is that I already have about $600 worth of missing orders from drops based on my own purchases alone, and I have no way of knowing how many follower purchases may also be missing. The missing order form requires the order number and total, which I obviously can’t provide for purchases made by other people.Has anyone else experienced this? Were you able to get it resolved? I’m especially frustrated because I’m only 3 points away from Trendsetter status and would have already qualified if these orders had tracked correctly.