u/Existing_Aioli_3034

I am within my 7-day trial period and have used less than 10GB of data. The chatbot refused to open a billing ticket, claiming the $9 amount is blocked for crypto. I am formally requesting a refund to my Litecoin wallet under your 7-day money-back guarantee policy. Please provide manual instructions to process this. I've reviewed your public refund policy and crypto refund page ( windscribe.com/knowledge-base/articles/if-i-pay-with-a-cryptocurrency-can-i-get-a-refund ) and neither mentions a $10 minimum for crypto refunds. Garry (chat) declined my request citing this undocumented threshold and would not escalate to a human agent. I'd like a human to review this directly. My username email is EnderGame28