My Experience After Nearly a Year and $10,000+ With GoDaddy
I’m sharing my experience to help other small-business owners make an informed decision before choosing GoDaddy and, hopefully, help GoDaddy fix these issues.
I hired GoDaddy in October 2025 for website design, Website Care, hosting, SEO and Microsoft 365. Nearly a year later, I am still dealing with problems getting these services to work reliably.
My experience has been a repeating cycle: I report a website problem, spend significant time with support, wait for it to be addressed, and then discover that while one problem was fixed, something else was changed or broken.
Support has required repeated verification, transfers, explaining the same problem again, repeating troubleshooting, creating tickets, waiting and calling back. On at least six occasions, I spent approximately 6–9 hours working directly with GoDaddy support on website issues.
My biggest concern is my customer contact form. Prospective clients submit the form and receive confirmation that we will respond, but I don't receive their inquiry. To the client, it appears my company simply failed to respond. I previously spent days working with GoDaddy on this same form.
I have also escalated issues, but my experience has been another ticket and another wait while my published website remains affected.
After spending more than $10,000, my advice is to carefully evaluate your needs. For a basic website, GoDaddy may be worth considering. If your business depends on a polished, reliable, commercial-grade website, I recommend evaluating dedicated professional web-development firms.
I would also carefully evaluate purchasing Microsoft 365, OneDrive and SharePoint directly from Microsoft rather than through GoDaddy.
Technology problems happen. My concern is the extraordinary amount of time required to get the services I purchased working reliably. I hope this helps other business owners make informed decisions and helps GoDaddy address these recurring service and support problems.