Bitrix24 vs Salesforce — what was your experience?
I've been comparing Bitrix24 and Salesforce lately, and honestly I keep changing my mind.
Bitrix24 looks appealing because it seems to pack a ton of features into one platform, especially for the price. Salesforce obviously has a strong reputation, but from the outside it also looks like a much bigger commitment in terms of cost and setup.
What we really need is lead tracking, customer management, automation, and reporting. We don't need anything overly complicated right now, but we also don't want to end up switching systems a year or two down the road.
For those who've actually used either one, how did they hold up once you got into the day-to-day work?
Did Bitrix24 stay useful without becoming overwhelming? And if you went with Salesforce, did you feel like the extra cost was justified after using it for a while?
I'd be interested in hearing the good and the bad. Things you ended up liking, things that drove you crazy, and anything you wish you'd known before making the decision.