DPD Southampton
Hi. Have anyone else in the Southampton area struggled with DPD?
I'm disabled, a wheelchair user.
I had a large delivery Tuesday of which the driver dumped the two giant boxes in front of my door and walked off. Didn't knock or follow any of the instructions that are on my door about deliveries. I was stuck in my flat for hours, because I'm in a wheelchair and DPD depot and customer services refused to send a driver out to move the boxes. I had to wait for my dad to finish work to come move them, thus missed a medical appointment.
Once I opened the parcels, the product inside was absolutely destroyed. He had been seen kicking the parcel at the door. The company I ordered from sent a replacement. The same guy came again today to deliver. I asked him please and thank you could he just deliver the boxes to the side/back due to me being disabled. It would have taken him 10 extra seconds. He also kicked the boxes again at the door.
He gave me a load of verbal abuse and drove off and didn't want to just help a disabled person out at all. Yelling at me from across the street as he got in his van, simply because I asked him to help me out as a disabled person to just put the boxes at the side of the flat instead. Which again, would have taken him 5-10 seconds. If that.
DPD are absolutely awful to the disabled, and being told on the phone "how are we to know you're in a wheelchair" is not a nice response. The massive ramp outside my flat is a dead giveaway, and maybe not blocking people's front door access in general?
I am so disgusted with DPD. The drivers are abusive, the customer service are unhelpful, and I am shocked.
How has other people's experience of DPD/Soton depot been? Especially if you're disabled?
Thanks for sharing your experiences.